Getting to Know Chris Canote of Hawthorn Recovery Service
- Restauranteur … Musician in a family bluegrass band … Church pastor … Collection operation general manager. It’s safe to say that Chris Canote doesn’t mind choosing the road less taken. And it’s a good thing the road less taken isn’t very busy, because Chris and his wife have 10 kids to bring along with them on their journey. Read on to learn more about Chris, how he straddles being an introvert and an extrovert (and has the term to prove it), and why he is proud to call himself a coffee snob.
- More details here
- This series is sponsored by TEC Services Group
Appeals Court Affirms Dismissal of TCPA Case Over Collection Calls
- The Court of Appeals for the Sixth Circuit has affirmed the dismissal of a Telephone Consumer Protection Act lawsuit against a creditor over collection calls that were made to the plaintiff’s cell phone, saying the plaintiff did not provide enough facts to support his claim that the 800 calls he received over an 18-month period were made using an automated telephone dialing system or that the defendant used an artificial or prerecorded voice when making the calls.
- More details here
‘We’re On Your Side’: Experts Share How to Win Consumer Trust
- In a recent webinar sponsored by Peak Revenue Learning, a panel of industry experts came together to tackle one of the most important and often overlooked aspects of consumer engagement in collections: convincing consumers you’re on their side.
- More details here
Consumer Financial Health Declines Amid Inflation and Savings Shortfalls
- As the cost of living remains elevated, fewer Americans feel confident in their financial footing — and an alarming number lack sufficient emergency savings, according to new data from both J.D. Power and Bankrate. These trends present challenges for banks, lenders, and debt collectors attempting to engage consumers during a time of rising financial stress.
- More details here
WORTH NOTING: It was only a matter of time: someone is using AI to translate dog barks into human language … A summary of the credit card landscape … Are you one of the millions of Americans who have nicknames for their cars? … Are we in the midst of a mustache renaissance? … It’s that time of year again. Time to sample all the great foods on a stick at state fairs across the country … Why you should think twice before deciding not to add an emoji to your text messages … If you are feeling creatively frustrated, it might be a result of too much Googling … Books that feel like a hug and are good comfort reads for when life gets hard.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
