A new integration between PayJunction and Twilio will allow businesses to deploy AI-powered voice technology to automate phone-based payments, reducing errors and improving efficiency, the companies announced on Tuesday.
Why it matters: Manual payment processing over the phone remains a common but inefficient method of collecting payments—especially among mid-sized businesses, where 35% still rely on manual processes, according to PYMNTS Intelligence.
Driving the news: The integration gives PayJunction merchants access to Twilio’s AI-driven interactive voice response (IVR) platform, allowing customers to make secure payments over the phone without staff intervention.
- This move reduces human error, shortens customer wait times, and frees up staff to handle more complex tasks.
- PayJunction said it processed more than $11 billion in transactions annually and emphasized that the new solution allows operations to scale without expanding PCI compliance scope.
“Merging Twilio’s innovative, customized experiences with PayJunction’s robust payment technology will equip businesses with the tools to quickly scale their phone payment operations,” said Randy Modos, president of PayJunction.
Between the lines: The partnership builds on PayJunction’s broader strategy to eliminate manual processes. In April, the company integrated with Zapier to automate payment workflows.
What they’re saying: “Outsourcing phone payments often means higher costs and less control over customer interactions,” said Modos. “With this integration, businesses gain access to a robust feature set and tailored pricing that aligns with their specific needs.”
Big picture:
- Manual workflows, often involving paper checks or phone calls, are still the norm for many SMBs.
- A recent PYMNTS report identified manual data entry as a key factor in payment delays and invoice disputes.
- More than 75% of small to mid-sized firms still chase collections or resolve disputes manually via email.
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