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Home Daily Digest

Daily Digest – July 18. Collector Accused of Third-Party Disclosure by Sending Email about Debt to Plaintiff’s Son; Court Halves Statutory Award in FDCPA Case Over Text Sent to Third Party

mikegibb by mikegibb
July 18, 2025
in Daily Digest
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Collector Accused of Third-Party Disclosure by Sending Email about Debt to Plaintiff’s Son

  • In this case, a plaintiff is suing a collection operation for allegedly disclosing the existence of a debt because it sent an email to her son. The subject line and the first line of the email do reference the plaintiff’s name and the email address is redacted from the exhibit attached to the complaint, so it’s impossible to know what address was used.
  • More details here
  • This series is sponsored by WebRecon

Court Halves Statutory Award in FDCPA Case Over Text Sent to Third Party

  • A District Court judge in New York has halved the statutory award available under the Fair Debt Collection Practices Act to an individual who sued after the defendant sent a text message attempting to collect on a debt to a client of the plaintiff, ruling that doing it only once made it less egregious than it could have been.
  • More details here

Trump Administration Pushes to Limit Public Input in Rulemaking: Report

  • A newly released report by the Coalition for Sensible Safeguards accuses the Trump administration of attempting to sidestep the Administrative Procedure Act (APA) to fast-track deregulation and limit public participation in the federal rulemaking process.
  • More details here

Senators Demand Answers After CFPB Drops Consent Order Against CU

  • The Consumer Financial Protection Bureau’s July 1 decision to terminate a $95 million consent order against Navy Federal Credit Union has ignited sharp criticism from lawmakers and drawn support from credit union trade groups. The original order, issued in November 2024, alleged Navy Federal charged members improper overdraft fees and required $80.6 million in restitution and a $15 million civil penalty.
  • More details here

WORTH NOTING: Consumers are less confident about their financial outlook … The three P’s (and one T) of improving customer experience … Employers are likely to reduce healthcare benefits offered to employees to cut costs … Economic activity ticked up slightly, according to data released by the Federal Reserve Board this week … Going to a 36-hour workweek in Iceland has reduced stress and improved job satisfaction … Which fast food chains have the most unhealthy meals … Dogs are more sophisticated TV viewers than people thought … The most surprising workplace trends of 2025.

Funny Friday, part I

Funny Friday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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