Getting to Know Jennifer Bergman of American Municipal Services
- It may have seemed like Jennifer Bergman was destined to become part of the credit and collection industry, following in her father’s footsteps. But it’s only recently that she has jumped in to working at the family business with both feet, after first working as an engineer and college professor. Now, as she says, she has found her place. Read on to learn more about Jennifer, what she is proud to have inherited from her father, and why she never wants to be the most experienced person in the room.
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- This series is sponsored by TEC Services Group
Appeals Court Rules Filing Lawsuit on Expired Debt Waived Arbitration Rights
- The Court of Appeals for the Fourth Circuit has affirmed a lower court’s ruling preventing a debt buyer from invoking the underlying credit agreement’s arbitration clause because it chose to file a lawsuit to collect on the debt even though the statute of limitations had expired.
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CFPB to Foot $4.7M Security Bill for Acting Director: Report
- The Consumer Financial Protection Bureau is set to transfer nearly $4.7 million to the Office of Management and Budget to cover the security detail for its acting director, Russell Vought, under a hastily arranged interagency agreement that was not included in CFPB’s fiscal 2025 budget, according to a published report.
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Medical Debt’s Heavy Toll: Why Nearly Half of Adults Struggle to Afford Care
- Last week, a federal judge blocked a newly finalized Consumer Financial Protection Bureau rule that would have removed medical bills from consumer credit reports. But even before that, consumers were feeling more stressed about their medical debt burdens, according to data released by KFF.
- More details here
WORTH NOTING: If you are looking to get promoted, don’t be afraid to volunteer for something that is complicated … More consumers, especially younger ones, are turning to chatbots for their online searches … The top four counties with the highest average credit score all come from the same state. Think you can guess it before clicking to find out? … You can’t outrun a bad diet if you are looking to lose weight or stay in shape … A list of the 100 best podcasts of all time … TD Bank is the latest financial institution mandating employees return to the office … What your team really wants, and it’s not always a promotion … Ways to celebrate today being National Tequila Day.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.




