Collector Sued for Communicating After Being Told Plaintiff Wouldn’t ‘Settle’
- A little bit of shameless self-promotion today, because the timing is just too coincidental not to do it … Today’s webinar happens to be on the topic of “How to Parse Disputes, Cease Requests, and Other Vague Comments from Consumers” so you can probably guess what the issues are with this particular complaint, but a collection operation is being accused of violating the Fair Debt Collection Practices Act because it sent a collection letter to an individual after the individual allegedly requested that communications between him and the collection operation be ceased. But, is that what the individual did?
- More details here
- This series is sponsored by WebRecon
Appeals Court Affirms Dismissals of Suits Brought by Serial Plaintiff
- The Court of Appeals for the Eighth Circuit has affirmed the dismissal of two collection-related lawsuits including one that was brought against a nonprofit operation that buys and forgives unpaid medical debts. The plaintiff has filed lawsuits against more than a dozen creditors and collection operations in the past two years. Both of the affirmations from the Eighth Circuit agreed with the District Court judges that the plaintiff did not have standing to sue in federal court.
- More details here
More Consumers Are Willing to Work With Collectors, Encore Survey Reveals
- Consumers are more financially stressed than ever, but are also more open to working with debt collectors to resolve their debts, according to Encore Capital Group’s 2025 Economic Freedom Study, released this week. The survey, which polled over 6,000 adults in the U.S. and U.K., provides a revealing look into the evolving attitudes consumers have toward debt, credit, and what it means to be financially free.
- More details here
Bill Targets Overseas Call Centers and AI Use in Customer Service
- A new bipartisan bill aims to push back against the offshoring of call center jobs and unchecked automation in customer service — moves that could significantly impact how companies in financial services, collections, and healthcare interact with consumers.
- More details here
WORTH NOTING: One of the world’s largest Buy Now, Pay Later companies says fewer consumers are falling behind on their payments … Finding qualified talent is still one of the biggest pain points for small businesses … Senators are calling on healthcare providers to be more upfront with the expected costs of treatment and procedures … How to help your kids address their anxieties when it comes to math … The CEO of Goldman Sachs shares advice on taking jobs you may not want and what good can come from it … A mistake that companies are making when adding AI to their customer service … A list of 10 movies you should be streaming right now … Tips to help you prevent and treat insect bites.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
