Collector Accused of TCPA, FDCPA Violations for Calls, Voicemails After Cease Request was Made
- A collection operation is facing claims it violated the Fair Debt Collection Practices Act and the Telephone Consumer Protection Act by placing calls and leaving prerecorded voicemail messages on a consumer’s cell phone after she requested the defendant stop making collection calls.
- More details here
- This series is sponsored by WebRecon
Court: Saying ‘It’s Never Convenient’ Isn’t Enough for an FDCPA Claim
- A District Court judge in New Jersey has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act suit that was filed essentially because the plaintiff objected to being contacted at all about the underlying debt.
- More details here
One Click, $2 Million: NY DFS Penalizes Company Over Phishing Breach
- One customer service employee who clicked on one email has led to an enforcement action that will cost a company $2 million to settle with the New York Department of Financial Services, the regulator announced yesterday.
- More details here
AI’s Next Frontier: Why Responsible AI is Becoming Business-Critical
- A new report from the Infosys Knowledge Institute warns that companies are embracing AI faster than they’re building the safeguards to deploy it responsibly, a gap that could have serious financial and reputational consequences, especially as “agentic AI” systems, which act autonomously, become more common.
- More details here
WORTH NOTING: A debate about whether student loans help or hurt your future financial prospects … A lot of Americans are stuck and feel paralyzed, unable to find new jobs or new places to live … A look at how college students feel about their future economic prospects … When it comes to steps, 7,000 is the new 10,000 … People who live to 100 years old have some things in common, according to science … The CEO of Starbucks wants you to have your drink within four minutes of placing your order … After more than 30 years of keeping prices constant, the cost of AriZona iced team may be on the rise … YouTube is going to start using AI to guess your age, as a means of limiting questionable content for young viewers.
Funny Friday, part I
Funny Friday day, part II
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