Getting to Know Brittney Lovegrove of Account Management Resources
- It’s all the way at the bottom, but that’s not Brittney Lovegrove’s fault … it just happened to be where the question was. Her insight into the true definition of being successful is something that everyone should take to heart. It’s that type of approach that personifies what makes this industry great. Read on to learn more about Brittney, the traits that make her a great fighter of dumpster fires, and the types of books she likes to escape into.
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- This series is sponsored by TEC Services Group
Court Faults Bank’s Investigation of ID Theft Dispute, Lets FCRA Claim Go Forward
- A District Court judge in California has granted a defendant’s motion for summary judgment that it did not violate the Fair Debt Collection Practices Act but denied the motion over claims it violated the Fair Credit Reporting Act by not reasonably investigating an identity theft dispute, partially because it did not compare call recordings against one another going back eight years.
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The Case of the Disappearing Rulemaking Agenda
- I let you all down. I missed something that was probably relevant to your jobs and it may be gone forever. Earlier this week, I noticed a couple of headlines that appeared noteworthy.
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Billions Spent, Little to Show: Companies Struggle to Scale Generative AI
- If you are trying to figure out how to use generative AI in your office and still haven’t cracked it yet, rest easy. You are not alone.American companies have poured an -estimated $40 billion into generative AI, but 95% of those efforts are producing no measurable return, according to a new MIT report, The GenAI Divide: State of AI in Business 2025.
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WORTH NOTING: How members of different generations make payments is changing radically … Fewer people have financial regrets this year, but a lot are dealing with their past mistakes … Use of digital wallets for purchases is still growing … That the University of Oklahoma is selling tickets to its football post-game press conferences is not a big deal. What is a big deal is just how much they are charging … What to do when your doctor says yes to a test, but your insurance says no … You can catch Pope Leo on the new reboot of “Friends” … Kikoff has launched an AI tool that allows consumers to dispute items their credit reports … Do you have this trait that makes your employees more likely to lie?
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
