Getting to Know Greg Reffner of Abstrakt
- The one thing that Greg Reffner wants you to know about him is that he might not be that easy to get to know. A self-proclaimed introvert who avoids social media, his journey into the credit and collection industry started quietly, but he’s finding it harder and harder to avoid the spotlight as his company continues to grow. Read on to learn more about Greg, the author and snack that he is most addicted to, and how a BMW helped get him where he is today.
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- This series is sponsored by TEC Services Group
Illinois Appeals Court Rejects Arbitration in FDCPA Case
- An Illinois state Appeals Court has affirmed a lower court’s ruling denying a motion to compel arbitration in a Fair Debt Collection Practices Act case filed by a collection agency and creditor, ruling that the alleged violations do not fall within the scope of the agreement between the plaintiff and the original creditor.
- More details here
CFPB Report: 4 in 10 Families Cannot Cover a Month Without Income
- Consumers’ financial stability deteriorated in 2024, with more households reporting difficulty paying bills and fewer prepared to withstand even short-term income losses, according to the CFPB’s latest Making Ends Meet survey.
- More details here
States Step In as CFPB Retreats, Former Director Rallies Advocates
- State officials, flanked by consumer advocates and a former federal regulator, delivered a clear message last week: with the Consumer Financial Protection Bureau largely sidelined, states must ramp up oversight of scams, fraud, and predatory practices that threaten consumers, according to a published report.
- More details here
Strong Seller’s Market Driving M&A Momentum
- Corporate Advisory Solutions reported that deal activity in the tech-enabled Outsourced Business Services (OBS), which includes accounts receivable management, remained strong in the second quarter of 2025, as competition for premium assets and the rise of AI-driven strategies continue to reshape the landscape.
- More details here
WORTH NOTING: 911 call centers are so understaffed that they are turning to AI to help them … There are growing signs that artificial intelligence is starting to influence the way we talk to one another … How much the No Surprises Act is saving patients … Even consumers with high credit scores are starting to feel the pinch of not being able to make their credit payments … Sneaky time traps that cause you to work late … How a tick the size of a poppy seed is causing people to go vegan … The parents of a teen suicide victim have filed a lawsuit against the makers of ChatGPT saying the AI helped advise him how to do it … Experts weigh in on how people can argue better.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
