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Home Daily Digest

Daily Digest – August 29. Complaint References Google, BBB Reviews as Evidence of TCPA Violations; NJ Appeals Court Upholds Denial of Class Certification in FDCPA Voicemail Case

mikegibb by mikegibb
August 29, 2025
in Daily Digest
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Complaint References Google, BBB Reviews as Evidence of TCPA Violations

  • This is a case that doesn’t involve a company in the credit and collection industry, per se. And the allegations against the defendant have nothing to do with attempting to collect on a debt. But this class-action Telephone Consumer Protection Act suit does have something that I haven’t seen much of before, but wouldn’t be surprised to see more of later … Google reviews as a means of substantiating the claims being made by the plaintiff.
  • More details here
  • This series is sponsored by WebRecon

NJ Appeals Court Upholds Denial of Class Certification in FDCPA Voicemail Case

  • A New Jersey appeals court has affirmed a lower court’s ruling denying certification of a class in a Fair Debt Collection Practices Act lawsuit, on the grounds the plaintiff did not have enough evidence that the proposed members of the class received the message in question from the defendant.
  • More details here

Researchers Warn: Medical Debt Persists Long After Cancer Treatment Ends

  • A new study in JAMA Oncology shows that cancer survivors in Massachusetts continue to face modest but persistent levels of medical debt in collections for years after diagnosis, even with near-universal insurance coverage.
  • More details here

TransUnion Discloses Breach Affecting 4.5M People

  • Credit reporting giant TransUnion says an unauthorized party accessed a third-party application used for its U.S. consumer support operations, exposing personal information for roughly 4.5 million consumers. The company says no credit reports or “core credit information” were involved.
  • More details here

State Announces Multiple Executive Leadership Promotions

  • State is pleased to announce two executive leadership promotions. Angie Johnson has been promoted to Vice President of Human Resources, leading this dynamic team through a period of rapid company growth with excellence. She joined the company in 2023 as the Director for Human Resources and has provided outstanding leadership to this department through significant infrastructure and technology upgrades. Her strengths include strategic planning, thoughtfulness, and dedication to the team.
  • More details here

WORTH NOTING: The top 10 artificial intelligence applications shaping the future … Are you one of the many workers who think you don’t need five days to get your work done every week? … “The Wizard of Oz” is getting a glow up, courtesy of artificial intelligence … How better rituals can help foster more disruptive and breakthrough ideas … What Apple is expected to announce at its next big event on September 9 … Your first cup of coffee does more than just wake you up … If you are in the market for a trophy ranch, you’re in luck … How to talk to kids about school shootings.

Funny Friday, part I

Funny Friday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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