Collector Sued for Not Honoring Cease Request in Four Hours
- By and large, consumers are not a patient bunch these days. They expect things quickly. Thank you, Amazon and Apple and Google and everyone else who has trained us that we can get things faster and faster. What makes things even more complicated is that consumers are not always clear about what they want and what they are asking. Layer those two dynamics on top of one another and you have the basis for a Fair Debt Collection Practices Act lawsuit that was filed in Washington federal court.
- More details here
- This series is sponsored by WebRecon
FDCPA Suit Survives Dismissal on Claim That ‘Base Rent’ Could Mislead Consumers
- A District Court judge in New Jersey has partially granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act suit related to a rental dispute, allowing a claim over the amount the defendant said was owed in “base rent” to proceed because a least sophisticated consumer may not have understood that the defendant was referring to the total amount of rent that was due.
- More details here
Consumers Open to Sharing Data, But Banks Lag on Open Banking
- Seventy percent of consumers say they are willing to share their banking information in exchange for better loan rates, financial tools, or personalized spending insights, according to a recently released report from Experian. That’s the clear signal coming from recent research highlighting growing consumer comfort with data sharing and rising expectations for more personalized financial services.
- More details here
Compliance Digest – September 2
- Compliance is a moving target, with new rulings and rules and laws shifting how companies need to engage with consumers. Insights from six legal experts — Leslie Bender, Stefanie Jackman, David Schultz, Crystal Duplay, Virginia Bell Flynn, and Brendan Little — help make that target move slower and look easier to hit by sharing their insights in this week’s Compliance Digest.
- More details here
- This series is sponsored by Bedard Law Group
WORTH NOTING: Taco Bell is having second thoughts about relying on artificial intelligence to help it take orders at drive-throughs … The best and worst places to retire in 2025 includes three cities from the same state … If you are worried that you are falling behind on AI, here are some ways to help you catch up fast … A look at how much consumers are losing to fraud and scammers these days … Everyone knows you need to be prepared in case of a disaster, but most people don’t have a plan … Bill Belichick’s first college football experience didn’t go as well as many hoped it would, but at least he sold a cottage on Nantucket pretty quickly … A list of the most anticipated books coming out this Fall … How binge watching your favorite shows may actually be good for you.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
