Getting to Know Pauline Gaudio of Collexx
- Pauline Gaudio loves a challenge. She loves being told that something can’t be done. Perhaps that explains why she has thrived in the credit and collection industry, first as a skiptracer and now as an agency owner. This industry is not for the faint of heart. But thanks to a group of peers supporting and empowering her, Pauline has become a success story. Read on to learn more about Pauline, the book that goes with her everywhere, and where you’re likely to find her on weekends with her husband and dog.
- More details here
- This series is sponsored by TEC Services Group
Judge Denies Early Judgment in FDCPA Case Over Cease Letter, Interest Claim
- You don’t often see plaintiffs seeking motions for judgment on the pleadings in a Fair Debt Collection Practices Act case so that makes this a little unusual, but a District Court judge in Minnesota has denied the motion, ruling that whether the plaintiff has standing to pursue her suit or not could not be resolved at this point in the proceedings.
- More details here
New AI Agents Promise Human-Like Engagement at Scale
- A company that got its start bringing digital characters to life in the movies has announced the launch of a “digital workforce” platform backed by AI-enabled agents. Soul Machines, which brands itself as “humanizing AI,” rolled out Digital Workforce this week, aimed at large enterprise clients, including healthcare organizations.
- More details here
Op-Ed: Fewer Federal Enforcement, More State-Level Mandates
- An op-ed that was published in yesterday’s American Banker and was written by a research institute reinforced what we have all been thinking and saying during the past few months with respect to the aftershocks reverberating around the country as the Consumer Financial Protection Bureau retreats from its role as the industry’s primary regulator. The article, “Out of One, Many” was written by the head of the Southwest Public Policy Institute.
- More details here
WORTH NOTING: Are things going well or getting worse? It’s hard to tell … The FBI and the American Bankers Association have released an infographic to help people spot deepfake scams … The average reader has read their favorite book this many times … Why you should stop using liquid dishwasher detergent … Why you may want to think twice before using your phone on the throne … Employers are expecting steep increases in healthcare costs for next year … Why most workplace training programs fail … A list of 10 TV shows to watch this Fall.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
