FCRA, FDCPA, and State Law Claims All Fail in Case Against Debt Buyer and CRA
- When you see a 17-page ruling from a District Court judge granting a motion to dismiss claims that defendants violated the Fair Credit Reporting Act and Fair Debt Collection Practices Act you think there might be something juicy or nuanced or interesting to the case, but in this suit, it took the judge 17 pages to lay out why the plaintiff did not state a claim that the statutes were violated.Queen v. LVNV Funding
- More details here
California Lawmakers Send Sweeping AI Safety Bill to Newsom’s Desk
- California’s legislature has approved SB 53, a landmark artificial intelligence bill that sets new transparency and accountability requirements for large AI developers, and putting Gov. Gavin Newsom in the hot seat as the state continues to chart its own course on tech regulation.
- More details here
The Right Way to Use AI to Scale Customer Experience
- Swedish BNPL giant Klarna’s $15 billion IPO wasn’t just about raising capital. It highlighted how one of the most-watched fintechs is recalibrating its artificial intelligence strategy. This should serve as a signal for banks, credit unions, and collection operations considering similar moves.
- More details here
Compliance Digest – September 16
- Who’s winning? Who’s losing? Who’s tied? You can see a thumbs up or thumbs down and get a high-level overview of what’s going on, but when it comes to making decisions, you need to get lower. That’s where the Compliance Digest comes in. This week, Rick Perr, Brit Suttell, Brooke Conkle, Justin Penn, and Caren Enloe tell you what you need to know about recent court rulings and compliance updates, to help you make informed decisions.
- More details here
- This series is sponsored by Bedard Law Group
DCM Services Welcomes Tim Fleury as Chief of Staff
- DCM Services is pleased to announce the appointment of Tim Fleury as Chief of Staff. In this role, Tim will support executive leadership, drive organizational alignment, and oversee key strategic initiatives to further strengthen DCMS’s market leadership and client partnerships.
- More details here
WORTH NOTING: Can you tell the difference between a human voice and an AI one? Take this test to find out … Consumers are going to be more “deliberate” about their holiday spending this year … Just how many people in the United States didn’t have health insurance last year? … The states where people pay the most for car insurance … If you are expecting a pay raise next year, don’t hold your breath … A lot of parents are asleep at the wheel when it comes to how and how much their kids are spending online … A record number of federal lawmakers aren’t running for re-election next year. Here is a list … The Girl Scouts are making changes to its cookie line-up.
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
