Getting to Know Bettina Hagey of Credit Control
- A lot of people don’t know there is a second part to the saying, “Jack of all trades.” The second part, “and master of none” is meant to illustrate that you can’t be good at everything. Bettina Hagey does a good job of taking that maxim and saying, “hold my beer.” Wearing multiple hats at her job, she leans into both the operations and training side of her role. Read on to learn more about Bettina, where you are likely to find her — happily — at the end of every month, and what she does when she needs to disconnect.
- More details here
- This series is sponsored by TEC Services Group
Judge Denies Pro Se Plaintiff’s Motions in FCRA/FDCPA Case
- One trend that has been mentioned by a growing number of attorneys are plaintiffs who are representing themselves in cases against collection operations. This ruling highlights what defending those types of cases is like. A Magistrate Court judge in New York has denied a number of motions filed by a plaintiff, including one seeking sanctions against the defendants in a Fair Credit Reporting Act and Fair Debt Collection Practices Act case.
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NY AG Investigating Collection Law Firm Over Nursing Home Debt Collection Practices: Report
- New York Attorney General Letitia James is investigating medical debt collection practices at politically connected law firm Abrams Fensterman, according to court testimony and a published report. The probe is scrutinizing whether the firm violated state and federal laws by suing friends and relatives of nursing home residents, who, in many cases, did not personally owe the debts.
- More details here
Industry Submits Testimony Opposing Ohio Medical Debt Collection Bill
- A hearing was held yesterday by the House Health Committee of the Ohio legislature to discuss the Medical Debt Fairness Act, which aims to remove medical debts from consumers’ credit reports and provide strong protections for those with medical debts. A bipartisan group of lawmakers introduced the bill, House Bill 257, earlier this year. Members of the industry opposing the bill submitted written testimony for yesterday’s hearing.
- More details here
WORTH NOTING: The average credit score fell by two points this year, the first time since 2009 that it has fallen that far in a year … How credit unions in Canada are using artificial intelligence to replace their staff … Consumers want personalized interactions with their banks, according to a new report … An interesting thought exercise — what are the five things you absolutely have to have in your kitchen at all times? … Why you should consider keeping a daily journal … If you have trouble sleeping at night, it might be your brain aging faster than normal … Breaking down the Fed’s decision to lower interest rates and what it means for the economy going forward … This is definitely the case in my house.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
