Creditor Accused of Rote Investigation into ID Theft Claim
- There’s plenty in this complaint to question, but there is also potentially a lot to learn. A plaintiff is accusing a credit card lender of violating state law in California, including the Rosenthal Fair Debt Collection Practices Act, because it furnished information about a debt and attempted to collect on it even though the plaintiff claimed the debt was incurred as a result of identity theft. The defendant is accused, among other claims, of failing to take into account the specifics of the plaintiff’s disputes and responding “with form letters.”
- More details here
- This series is sponsored by WebRecon
Judge Vacates Default Judgment in FDCPA Case, Calls Out Plaintiff’s ‘Gamesmanship’
- Not so fast there, Skippy. A Magistrate Court judge in New York has granted a defendant’s motion to vacate a default judgment that had been issued against it in a Fair Debt Collection Practices Act case, ruling that if anyone is “guilty” of “tactical maneuvering” and “procedural gamesmanship” it was the plaintiff who rushed to the court to enter a $301,000 judgment against the defendant less than seven hours after the deadline to respond to the complaint had passed.
- More details here
Building a Playbook for Lasting Collector Performance
- The problem every operations leader recognizes and few are able to solve well: agents leave training energized and aligned, and then, under the pressure of a live phone, much of that learning slips away. A panel of industry practitioners unpacked what actually works to keep skills sharp after day one on the phones. The conversation, which was sponsored by Peak Revenue Learning, featured Ken Aldrich of Harris & Harris, Gwen Gullicksen from Sentry Credit, and InterProse’s Greg Ruffino.
- More details here
Akuvo Secures Strategic Investment to Accelerate AI Collections Roadmap
- Akuvo, a technology provider specializing in collections and credit risk management products, announced yesterday that it has received a strategic investment from Vista Equity Partners, a global investor focused on enterprise software. While the amount of the deal was not disclosed, the funding is aimed at significantly accelerating Akuvo’s artificial intelligence strategy and advancing its mission to modernize collections and risk management for financial institutions.
- More details here
WORTH NOTING: Three dozen “essential” book recommendations by and for IT leaders … Consumers continue to feel less confident about the direction the economy, and their financial situations, are heading … One in four small businesses are in “survival” mode and not doing anything about it … Grocery prices are spiking again, sparking fears among consumers … No matter how rich you are, anyone can live a nightmare we have all feared could happen to us … When it comes to tough love, chatbots aren’t very good at it … If you care who the hosts and musical guests will be on the new season of “Saturday Night Live” … How to overcome “executive dysfunction.”
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
