Judge Rejects Bid to Halt State Court Collection Case in FDCPA Suit
- A District Court judge in New York has denied a motion from a plaintiff who has filed a Fair Debt Collection Practices Act complaint against a collection law firm that sought an injunction stopping a collection lawsuit that was filed against her in state court.
- More details here
Bills Target Forced Arbitration in Consumer and Employment Disputes
- Rep. Hank Johnson [D-Ga.], ranking member of the House Judiciary Subcommittee on Courts, Intellectual Property, Artificial Intelligence and the Internet, and Sen. Richard Blumenthal [D-Conn.] last week reintroduced the Forced Arbitration Injustice Repeal Act of 2025 (FAIR Act), which seeks to restore consumers’ and workers’ access to the courts.
- More details here
How AI Can Turn Contact Centers into Growth Engines
- Financial institutions and everyone in the credit and collection industry are sitting on a goldmine of customer intelligence hidden inside their contact centers. Every phone call, chat, or email represents unstructured data that artificial intelligence can now analyze at scale. Agentic AI, which are autonomous systems capable of planning and executing tasks, is moving beyond pilots and could transform customer conversations into measurable business value, according to a report from Bank of America.
- More details here
Compliance Digest – September 23
- If you are reading this, then chances are, you care about doing things the right way. First, good for you! 😁. In all seriousness, caring about doing things the right way means keeping up-to-date on important compliance updates. There is no better place to do that than by reading the Compliance Digest. This week, see what Loraine Lyons, Mike Frost, Stefanie Jackman, Mitch Williamson, Akeela White, Nick Prola, Brendan Little, and James Schultz have to say.
- More details here
- This series is sponsored by Bedard Law Group
WORTH NOTING: The states where people are carrying the most and least student debt … Expedia has come out and announced the single best and worst days to fly this Fall … If you are a grandparent, here are nine reasons not to move near your grandchildren in retirement … For all their efforts to get employees back to the office, the rush to return to the office is stalling … The broke college student’s guide to managing money … All options are on the table as Social Security nears the point of insolvency … Seven different health reasons why you shouldn’t use your phone in the bathroom … How AI can help people thrive, not just be productive.
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
