Call Recordings Clear Collector in FDCPA Case Alleging Threats of Arrest
- Let’s go to the videotape. A District Court judge in Missouri has granted a defendant’s motion for summary judgment in a Fair Debt Collection Practices Act case, after the plaintiff claimed the defendant threatened arrest and imprisonment, which was rebutted by the call recordings submitted by the defendant.
- More details here
Bank Regulators Move to Eliminate ‘Reputation Risk’ and Redefine ‘Unsafe or Unsound Practices’
- The Office of the Comptroller of the Currency (OCC) and the Federal Deposit Insurance Corporation (FDIC) jointly issued two major notices of proposed rulemaking yesterday that aim to bring more objectivity and transparency to bank supervision while also reducing what they describe as “subjectivity and bias” in how regulators assess risk.
- More details here
If You Think Banks Have It All Figured Out, Think Again
- Banks may project stability and structure, but behind the scenes, many are grappling with the same technology and data headaches as everyone else in financial services. According to Bank Director’s 2025 Technology Survey, one in three bank executives say their biggest challenge is figuring out how to use the data they already have effectively.
- More details here
36 Companies Seeking Collection Talent
- Three dozen new jobs, new careers, new starts. Whether you are new to the industry or have been here for decades, there is an opportunity for you in this week’s job listings summary. See who is hiring and maybe find your next step up the corporate ladder.
- More details here
WORTH NOTING: Rising healthcare costs are forcing more people to adopt “DIY” solutions … The Bill Belichick experiment at North Carolina isn’t going very well … Consumers want you to get back to them faster. The answer might be right on your desk … I have to admit, I have no idea how long it has been since we used ours in our house … The economy is turning into one big bank … A look at a bunch of new movies you may want to check out that are coming this fall … Social Security recipients are getting double payments this month … How job applicants are trying to trick AI into helping them get jobs.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
