Getting to Know Bo Yu of EXL Services
- If anything matters to Bo Yu, it’s the little things. Those are the building blocks on which big things — like collection strategies — are based. Focusing on the little things has helped Bo on every step of his journey in collections and would no doubt be helping him if he chose to be a handyman instead. Read on to learn more about Bo, why he thinks the Swiss aren’t just good at cheese and watches, and his great answers for what he likes most about collections.
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- This series is sponsored by TEC Services Group
Judge Grants MTD on Two of Three Claims in FDCPA, TCPA Case Against Collector
- A District Court judge in New Jersey has granted a defendant’s motion to dismiss on one of two claims made by a plaintiff that the defendant violated the Telephone Consumer Protection Act case while also granting the motion to dismiss a claim that it violated the Fair Debt Collection Practices Act.
- More details here
FCC Eyes New Rules to Verify Caller Identity and Flag Overseas Calls
- The Federal Communications Commission will take up a proposal later this month aimed at giving consumers, and by extension, legitimate callers, more transparency about who’s calling them and where calls originate. The proposal, titled Improving Verification and Presentation of Caller Identification Information, will be considered at the agency’s October 28 meeting as part of its continuing efforts to combat illegal robocalls.
- More details here
Report Finds Medical Debt Lawsuits Plummet in New York Following Reforms
- A new report from the Community Service Society of New York (CSS) credits a slate of state-level policy changes for nearly eliminating hospital medical debt lawsuits and dramatically reducing the share of New Yorkers with medical debt in collections.
- More details here
WORTH NOTING: Time was, you wanted to be at the top of the search results. Now, that might not be the best place to be … More people are going to be cutting back on travel during the holidays this year … Two in five consumers have reached the limits of the amount of credit card debt they can handle … Regulators in Massachusetts have finalized amendments to its debt collection regulations … Disney is hiking the fees it charges to get into its parks … A lot of people have considered quitting their jobs because they are emotionally exhausted … The secrets for success from the former CEO of a $12 billion company … As someone who enjoys the occasional diet soda, this news was particularly depressing.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
