Getting to Know Taylor Klingenberg of Resurgent Capital Services
- Reading her answers, it’s clear that Taylor Klingenberg is articulate, thoughtful, perceptive, and slyly funny — all the things you want in someone whose job it is to be a great communicator. Combining her love of analytics and design, coupled with an ambition to deliver an amazing customer experience, she has found a home here in collections. Read on to learn more about Taylor, why it’s a good thing if she ever offers you constructive criticism, and why you should never mistake her being quiet for being disengaged.
- More details here
- This series is sponsored by TEC Services Group
Ninth Circuit Upholds Use of Bona Fide Error Defense in FDCPA Case
- The Court of Appeals for the Ninth Circuit has affirmed a lower court’s ruling in favor of a defendant that was sued for violating the Fair Debt Collection Practices Act, agreeing with the lower court that the defendant’s actions entitle it to use the statute’s bona fide error defense.
- More details here
Senators: Trump Cuts Could Spike Medical Debt
- A group of top Senate Democrats, led by Sen. Elizabeth Warren [D-Mass.], is pressing the Department of Health and Human Services for answers about how many Americans could be pushed into bankruptcy as a result of the Trump Administration’s proposed healthcare cuts.
- More details here
FCC Advances Major Caller ID Overhaul to Boost Trust, Curb Robocalls
- The Federal Communications Commission voted unanimously this week to adopt the “Improving Verification and Presentation of Caller Identification Information Further Notice of Proposed Rulemaking,” a sweeping proposal aimed at giving consumers more verified information about who’s calling and cutting down on illegal and spoofed robocalls.
- More details here
Finvi Appoints Jamie Fernandes as Chief Product Officer
- Finvi, a leading provider of intelligent workflow and payments solutions for the accounts receivable and revenue cycle industries, today announced the appointment of Jamie Fernandes as Chief Product Officer (CPO).
- More details here
WORTH NOTING: May not want to trust your artificial intelligence tool to tell you the news … Kids continue to just be money pits for parents … Some interesting trends related to who pays when they are the victim of a ransomware attack and how much they are paying … Signs that the economy is recovering are stalling … More and more consumers are living paycheck to paycheck and not getting by … Why your kid may be on the hunt for a potato instead of chips or a chocolate bar tomorrow night … Americans have spoken: here is the best way to make a grilled cheese sandwich … Why car insurance premiums have soared, and what drivers are doing about it.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
