Collector Accused of Garnishment After Account Had Been Settled
- Judgments can be tricky. For the owner and for the subject. A collection operation is facing claims it violated the Fair Debt Collection Practices Act for garnishing an individual’s wages after the debt had allegedly been settled and for potentially misrepresenting that it was the lawful successor of the judgment despite filing any paperwork to show the judgment had been assigned to it.
- More details here
- This series is sponsored by WebRecon
TCPA Claim Dismissed as Court Draws Line Between Calls and Texts
- A District Court judge in Florida has granted a defendant’s motion to dismiss claims it violated the Telephone Consumer Protection Act, ruling that text messages are not phone calls.
- More details here
Consumer Advocates Urge Stronger Protections for Victims of Coerced Debt
- A nationwide survey released this week by the National Consumer Law Center and the Center for Survivor Agency and Justice has found that victims of coerced debt face overwhelming barriers when trying to remove fraudulent or forced debt from their credit reports. The findings, detailed in the report “Disregarded and In Debt: Understanding Barriers to Relief for Victims of Coerced Debt”, were released in recognition of Domestic Violence Awareness Month and highlight how existing credit reporting laws often fail to protect those subjected to economic abuse.
- More details here
Judge Halts CFPB’s Open Banking Rule Amid Ongoing Rewrite
- A federal judge has issued a preliminary injunction halting enforcement of the Consumer Financial Protection Bureau’s Personal Financial Data Rights Rule — a key component of the agency’s open banking framework — until the CFPB completes its reconsideration and revision of the rule. The ruling delivers a major win to banking trade groups and leaves the future of open banking hanging in the balance.
- More details here
How are Collections Teams Seeing Better Payment Rates with AI Agents?
- For decades, recovery rates in collections hovered between the ceiling of 20%-30%. It didn’t matter how many agents you hired, how many scripts you rewrote, or how many seats you added; the ceiling held firm.
- More details here
WORTH NOTING: Prices are never going to come back down, according to experts … Five questions you should be asking when evaluating new technology … Artificial intelligence is now better than lawyers at legal research, according to a new study … A deep dive on how the pull back at the Consumer Financial Protection Bureau is hurting people with second mortgages … If you are all thumbs around the house, here are some tips on how to be handier … A flight expert weighs in on how to travel best around the holidays … A list of 183 million stolen email passwords has been posted online in one of the biggest data breaches ever … A look at which states are the most stressed.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
