Firm Sued for Not Processing Payment Arrangement, Leading to Judgment
- Payment arrangements, especially those preventing a judgment from being entered against a consumer, are important. But when an automatic payment isn’t debited from a consumer’s account, whose fault is that? A consumer has filed a lawsuit, accusing a collection law firm of violating the Fair Debt Collection Practices Act because it failed to process a consumer’s payment after he had used the firm’s portal to enroll in a recurring payment plan, and accusing the owner of the account for violating the FDCPA because it should be held liable for the law firm’s actions.
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- This series is sponsored by WebRecon
Another Hunstein Challenge Falls Flat in N.J. Appellate Decision
- Are you as surprised as I was to see that consumers are still trying to get Hunstein cases through the courts? A New Jersey Appeals Court has upheld a lower court’s ruling in a Fair Debt Collection Practices Act case, holding that sharing the personal information of consumers when using a vendor to print and mail collection letters is not a violation of the statute.
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W.V. Court Certifies Class Action Over CU’s $5 ‘Pay-to-Pay’ Fees
- A District Court judge in West Virginia has certified a class action against a credit union that was accused of violating state law by charging a “pay-to-pay” fee of $5 for making a payment over the telephone. The ruling allows hundreds of consumers in West Virginia to move forward collectively in their claims that the credit union’s practice violated provisions of the West Virginia Consumer Credit and Protection Act.
- More details here
CFPB Cybersecurity Program Rated ‘Not Effective’ After Major Setbacks
- The Consumer Financial Protection Bureau’s ability to safeguard sensitive consumer and corporate data has sharply deteriorated, according to a new audit from the Office of Inspector General (OIG). The watchdog’s annual report concluded that the CFPB’s information security program is “not effective,” marking a steep drop from last year’s rating and exposing serious weaknesses across the agency’s cybersecurity operations.
- More details here
WORTH NOTING: How bad is the political climate across the country? A majority of Americans believe a political candidate will be assassinated in the next five years … Why gift cards are still at the top of so many holiday wish lists … RIP to former Vice President Dick Cheney … The federal government is partially reinstating SNAP benefits as the shutdown continues into its second month. How to help recipients … Meet a billionaire who is trying to save college football from itself … How to switch from trying to thriving in this age of the “infinite” workday … What you need to know about meme coins … The best portable chargers for all your devices.
Trailer Tuesday, part I
Trailer Tuesday, part II
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