Collector Facing FDCPA Class-Action Over Previously Disputed Debt
- A collection operation is facing a class-action lawsuit for allegedly violating the Fair Debt Collection Practices Act by sending a Model Validation Notice to a consumer living in Kentucky who had previously disputed the debt’s existence when a collection attempt was made by a different collection operation.
- More details here
- This series is sponsored by WebRecon
Judge Dismisses FDCPA Claims, Allows FCRA Claim to Proceed Against Creditor
- A District Court judge in Illinois has granted motions to dismiss from two collection operations and the original creditor claims that they violated the Fair Debt Collection Practices Act, but denied the creditor’s motion to dismiss a claim it also violated the Fair Credit Reporting Act, questioning the creditor’s strategy to defeat the FCRA claim.
- More details here
Collection Operation Discloses Data Breach Linked to Ransomware Attack
- Wakefield & Associates, a Knoxville, Tenn.-based revenue cycle management and medical debt collection company, has begun notifying individuals of a data breach following a cyberattack that occurred earlier this year. The company confirmed that a threat actor gained access to its network on or before January 17, 2025, compromising sensitive consumer and client data.
- More details here
Nearly 40% of Surprise Billing Disputes Found Ineligible: Survey
- A growing number of surprise billing disputes are being submitted for arbitration despite not qualifying for the federal process, according to a new survey from AHIP and the Blue Cross Blue Shield Association (BCBSA). The findings point to systemic inefficiencies within the Independent Dispute Resolution (IDR) system established under the No Surprises Act (NSA), which was designed to protect patients from unexpected out-of-network medical bills.
- More details here
WORTH NOTING: A new tool from Credit Karma will help consumers build credit with the bills they are already paying … AI isn’t quite there yet when it comes to automating most types of office work … Bank of America is facing a class-action lawsuit for not paying employees over the time spent booting up their computers … A 20-year banking veteran shares how he sees AI impacting this industry … Is your weather app really giving you forecasts for your location? … Road safety do’s and don’ts that might end up saving your life … Things to say instead of “how are you” when starting a conversation … If you get more smiles and greetings at Target, here’s why.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
