Getting to Know John Trotta of RTR Financial Services
- Is there better proof that John Trotta loves to deep dive than the fact that everything he has learned to become the CTO of a collection operation was learned on the job? Not only was RTR Financial Services his first exposure to the credit and collections industry, but his first exposure to tech, too. Living his best advice of never stop learning has helped John in his career. Read on to learn more about John, why he’s not doing much reading these days, and why knows so much about hops.
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- This series is sponsored by TEC Services Group
Judge Tosses FDCPA Class Action Over Eviction Fee
- A District Court judge in Illinois has granted a defendant’s motion to dismiss a Fair Debt Collection Practices Act class-action lawsuit over a fee that was assessed during eviction proceedings, because the fee was explicitly referenced in the underlying community association agreement.
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GAO Denies Protest From Collector Over Debt Collection Contracting Decision
- The Government Accountability Office has denied a protest that was filed by a collection operation over how the Treasury Department awarded contracts to five different collection companies to collect tax debts owed to the government.
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Judge Grants MTD in FCRA and FDCPA Suit Over Alleged False Affidavit of Service
- A District Court judge in Maryland has granted a defendant’s motion to dismiss claims it violated the Fair Credit Reporting Act and the Fair Debt Collection Practices Act, as well as a motion seeking sanctions against the defendant, over allegations that the defendant knowingly submitted a false affidavit of service in a collection lawsuit filed against the plaintiff.
- More details here
More Hospitals Automate Charity Care Screening to Avoid Bad Debt
- More hospitals are moving to technology-driven, front-end screenings that automatically identify patients who qualify for charity care, according to new outreach from Undue Medical Debt. The shift reflects the growing pressure on health systems to support uninsured and underinsured patients while managing rising uncompensated care costs.
- More details here
WORTH NOTING: words describing financial planners’ clients’ feelings about 2026: caution, uncertain, and optimistic. Can anyone say, “mixed bag”? … TransUnion is projecting the smallest year-over-year growth in credit card balances in more than a decade for next year … Secretary of State Marco Rubio has made the Calibri font the latest battlefront in the war against DEI … A survey that details how the affordability crisis is hitting the working class … Why young people are struggling to communicate … A guide on how to spot AI-written content … Nobody really needed this to believe it, but here’s another survey that shows just how overwhelmed moms are today … A spike in the cost of natural gas may cause more people problems keeping their houses warm this winter.
Top 10 Thursday, part I
Top 10 Thursday, part II
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