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Home Daily Digest

Daily Digest – December 12. Suit Accuses Collector of Sending Text, Emails at Inconvenient Time; FTC Data Shows Unwanted Calls Still Down Sharply Since 2021, Even as Complaints Tick Up

mikegibb by mikegibb
December 12, 2025
in Daily Digest
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Suit Accuses Collector of Sending Text, Emails at Inconvenient Time

  • This one is a slightly different spin on the trend of cases from consumers who attempt to limit the times or channels where it is convenient to be contacted by a collector. A collection operation is facing claims it violated the Fair Debt Collection Practices Act because it sent a text message and “numerous” emails during a time when the plaintiff had informed the defendant that it was inconvenient to be contacts.
  • More details here
  • This series is sponsored by WebRecon.

FTC Data Shows Unwanted Calls Still Down Sharply Since 2021, Even as Complaints Tick Up

  • The Federal Trade Commission yesterday released its National Do Not Call Registry Data Book for Fiscal Year 2025, offering one of the clearest annual snapshots of how consumers are managing inbound call preferences. For an industry that engages with consumers primarily by phone, the trends are impossible to ignore.
  • More details here

Judge Dismisses FDCPA Suit Challenging Email Offer and Tradeline Language

  • A District Court judge in California has granted a defendant’s motion to dismiss a lawsuit claiming it violated the Fair Debt Collection Practices Act, for, among other reasons, indicating what would happen to the tradeline on the consumer’s credit report if the account was satisfied.
  • More details here

FCRA Dispute Moves Forward After Borrowers Claim Payments Were Returned, Not Late

  • A Magistrate Court judge in Kentucky has denied a motion to dismiss filed by a bank that is being accused of violating the Fair Credit Reporting Act because the bank allegedly failed to correct reporting that the plaintiffs were late on their mortgage payments after returning payments back to the plaintiffs.
  • More details here

Medical Debt Lawsuits by Community Health Centers Draw Scrutiny and Industry Pushback

  • A recent ProPublica investigation is fueling] conversation about how medical debts are pursued by community health centers, which are facilities specifically designed to serve low-income and uninsured patients. The report highlights instances where federally qualified health centers (FQHCs) have sued patients, garnished wages, and engaged third-party collectors, raising difficult questions about the balance between mission and financial sustainability.
  • More details here

WORTH NOTING: how healthcare can win over or win back the American people … Details about the new version of ChatGPT that came out this week … The average FinTok (the financial side of TikTok) user spent more than 400 hours scrolling their feed in 2025 … Five dozen stocking stuffer ideas for kids … Marketing tricks not to fall for during the holiday season … This story just keeps getting weirder and weirder … The best movie performances of 2025 … Fans and flyers of Southwest Airlines might be happy to read this.

Funny Friday, part I

Funny Friday, part II

The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

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