Collector Facing FDCPA Class Action for Communicating After Receiving Cease Request
- So much about compliance isn’t black or white, it’s subjective. Take, for example, how much time should you have to accommodate a cease communication request from a consumer. A plaintiff in Florida has filed a class-action lawsuit, alleging a collection operation violated the Fair Debt Collection Practices Act because it did not honor the cease communication request that he sent fast enough.
- More details here
- This series is sponsored by WebRecon
Florida Supreme Court Expands Protection for Joint Spousal Accounts in Garnishment Disputes
- The Supreme Court of Florida has clarified state law over whether an account, which was opened by one individual and then changed to a joint account, can be subject to a garnishment owed by the individual who was added to the account.
- More details here
Judge Dismisses FCRA and FDCPA Claims Over Credit Reporting Dispute
- A District Court judge in Virginia has granted a defendant’s motion to dismiss claims it violated the Fair Credit Reporting Act and the Fair Debt Collection Practices Act over how a debt was being reported to the credit reporting agencies, concluding the plaintiff failed to allege sufficient facts to support any of the violations he asserted.
- More details here
New Report Shows Why Student Loan Borrowers Are Disengaging, and What Might Bring Them Back
- A new report from the Community Service Society of New York highlights the disconnect between student loan borrowers and the repayment system, identifying widespread confusion, a lack of financial literacy, and deep mistrust that continue to fuel delinquency and default among millions of Americans.
- More details here
Consumers Still Prefer Simplicity at Checkout, New Study Finds
- A new global survey from Transaction Network Services underscores a message that the credit and collection industry cannot afford to ignore. Despite rapid advances in digital wallets, agentic commerce and self-service technologies, consumers in the U.S., UK and Australia still prefer the simplest path when paying for goods and services.
- More details here
WORTH NOTING: It has nothing to do with pigs, but “slop” is your word of the year … People are expecting 2026 to be worse financially, which is not a good sign … Cybersecurity experts share their 2026 predictions …More evidence of just how bad the healthcare system is for many people in this country … Whether you have heard of it or not, why you need to be aware of and concerned about shadow AI … A good chunk of people across the country expect to spend at least the next six months paying off their holiday-related credit card debt … Do you agree with these choices for the worst Christmas movie ever? … The CEO of McDonald’s has some blunt career advice for you.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
