Collection Operation Facing TCPA Class Action Over Wrong Number Calls
- A collection operation is facing a class-action lawsuit in Alabama federal court for allegedly violating the Telephone Consumer Protection Act by placing three wrong-number calls to an individual which used an artificial or pre-recorded voice.
- More details here
- This series is sponsored by WebRecon
Idaho Supreme Court Rejects Challenge to Medical Debt Collection Rules
- A state law in Idaho that requires medical providers give individuals adequate notice before handing an account off for collections is constitutional, the Idaho Supreme Court ruled yesterday in a case that started when a healthcare provider sued an individual for an unpaid medical debt. The decision affirms that the Idaho Patient Act can lawfully impose notice and waiting period requirements on medical creditors before they pursue lawsuits, report debts to credit bureaus, or take other extraordinary collection actions.
- More details here
New Allegations Sink Jurisdiction Challenge in Autodialer Lawsuit
- A District Court judge in Oklahoma has denied a renewed motion to dismiss in a Telephone Consumer Protection Act and privacy case after finding that newly added factual allegations were sufficient, at least at the pleading stage, to establish personal jurisdiction and venue, allowing the lawsuit to move forward.
- More details here
FCC Cracks Down on Robocall Database Errors With New Fines and Annual Certifications
- The Federal Communications Commission is raising the compliance stakes for telecommunications providers that fail to keep accurate information in the Robocall Mitigation Database, a system relied upon by carriers, regulators, and law enforcement to identify and block illegal robocall traffic. Under new rules taking effect February 5, telecoms will face meaningful financial penalties for false, inaccurate, or outdated filings, a move the agency says is aimed at strengthening the integrity of the nation’s call authentication framework and closing enforcement gaps that bad actors have exploited.
- More details here
Nearly Half of Consumers Carry Credit Card Debt as Emergency Costs Pile Up
- Credit card debt is becoming a long-term fixture in household finances, not a temporary bridge. A new survey from Bankrate shows that 61% of Americans with credit card debt have carried balances for at least a year, up sharply from 53% just one year ago. Nearly half of all credit cardholders now carry a balance month to month, and a growing share of consumers say they see no clear path out. For organizations that depend on consumer payment capacity, the data points to sustained financial strain rather than a short-lived spike.
- More details here
WORTH NOTING: If you are planning on looking for a new job this year, here is a resume template built to help you get through the AI door … A look at how consumers perceive their banks and bank accounts … In a revised settlement with the Attorney General of New York, Capital One has pledged to return more than $425 million back to consumers who were shortchanged on interest payments … Nearly all consumers are using AI on their phone, but most don’t realize it … Anthropic has launched a new version of Claude Code that makes it even easier to use … How to give a good pep talk … Budget grocery chain Aldi has launched a huge expansion nationwide … How to get ready to celebrate National Pizza Week.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
