Judge Rejects TCPA Claims Based on Call Volume Alone
- A District Court judge in California has granted a defendant’s motion for summary judgment in a Telephone Consumer Protection Act case after the plaintiff received “hundreds” of calls from a debt collector, ruling there was not enough evidence to prove the defendant’s calls used artificial or prerecorded voices.
- More details here
Healthcare RCM Enters an AI Inflection Point as Fragmentation Emerges as the Biggest Risk
- Artificial intelligence is no longer experimental in healthcare revenue cycle management, according to a recently released industry report, but fragmented data and disconnected solutions now pose the biggest threat to scaling results. AI is already reducing denials, accelerating scheduling, and lowering administrative costs, yet most organizations remain stuck in early or mid-stage maturity, limiting enterprise-wide impact.
- More details here
Judge Grants MTD in FCRA Case Over Reporting of Discharged Student Loans
- A District Court judge in New York has granted a motion to dismiss claims that the defendants violated the Fair Credit Reporting Act over how they handled information related to the discharge of the plaintiff’s student loans after filing for bankruptcy protection. The case centered on how discharged student loan accounts were reflected on consumer credit reports following a Chapter 7 bankruptcy and a subsequent discharge of federally held student loans. The court ultimately concluded that the plaintiff failed to plausibly allege that the credit reporting was inaccurate or materially misleading under the FCRA.
- More details here
Think You Are Using LLMs Wrong? Google Says Just Ask Twice
- In the chaotic world of large language model optimization, engineers have spent years piling on complexity in hopes of getting better answers. But new research from Google suggests the fix may be far simpler. A recently released paper from Google Research finds that simply repeating a prompt verbatim can significantly improve performance across major models including Gemini, GPT-4o, Claude, and DeepSeek, without increasing latency or response length.
- More details here
48 Companies Seeking Collection Talent
- Here’s a job, there’s a job, everywhere’s a job-job. Regardless of where you live, what you do know, or what you would like to do in the future, chances are there is a job for you in this week’s job listings summary. Check out four dozen companies across credit and collections that are actively looking for their next rock-star employee.
- More details here
WORTH NOTING: A list of the top 10 priorities for chief information officers in 2026 … The Attorney General of Arizona has announced an enforcement action with a healthcare provider over its billing practices … More and more people are using the first month of the year as “No Buy January” … Look! In the sky! It’s a bird! It’s a plane! It’s a burrito … How to keep your laptop charged when you are on the road … Movie critics share how you can be a better movie watcher … At last: Ashton Kutcher cleans up the rumors about his shower habits. Now we can all move on to more important things … A look at house prices in 2026 in 380 housing markets across the country.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
