Getting to Know Calder Willingham of Creditors Bureau Associates
- Calder Willingham literally got his start in the industry on the ground floor. But it’s where he’s taken Creditors Bureau Associates and the direction in which the company is heading that is the bigger story. Calder’s turned CBA into a national presence and earned his place as one of the industry’s future leaders. Read on to learn more about Calder, why his guilty pleasure has to come from the gas station, and where you will find him if he ever wins the lottery.
- More details here
- This series is sponsored by TEC Services Group
Judge Finds No Credit Reporting Inaccuracy Despite Consumer Scam
- A District Court judge in Maine has granted a defendant’s motion to dismiss claims it violated the Fair Credit Reporting Act in a case involving the plaintiff being scammed out of nearly $60,000. The ruling narrows a lawsuit brought by a consumer who alleged that a credit union improperly investigated and reported a home equity line of credit balance that arose after she fell victim to a sophisticated fraud scheme. While the court allowed a narrow claim under the Electronic Fund Transfer Act to proceed related to timing requirements, it dismissed the FCRA claim.
- More details here
From Experimentation to Execution: How One Bank Is Training 67,000 Employees in AI
- Lloyds Banking Group has unveiled one of the most ambitious workforce AI initiatives in financial services, announcing plans to make 100% of its 67,000 employees AI literate by the end of 2026. The effort centers on a newly launched AI Academy, a mandatory, role-agnostic training program designed to move AI from isolated pilots into day-to-day operations. For organizations across collections, banking, fintech, and healthcare finance, the initiative offers a clear blueprint for how to scale AI responsibly without falling behind.
- More details here
Judge Highlights Timing and Pleading Gaps in FDCPA Case
- A District Court judge in Washington has granted a defendant’s motion to dismiss claims it violated the Fair Credit Reporting Act and the Fair Debt Collection Practices Act in a case that serves as a reminder about some of the timing and foundational elements that are required when alleging violations of the FDCPA.
- More details here
N.J. Appeals Court Rejects Arbitration Clause Added by Bill Stuffer
- A New Jersey Appeals Court has affirmed a lower court’s ruling that deemed an arbitration provision was unenforceable because the defendant failed to follow its own contact in how amendments to the underlying agreement needed to be made. The court emphasized that arbitration clauses cannot be imposed through shortcuts when an institution’s own agreement sets stricter requirements for contract changes.
- More details here
WORTH NOTING: Which airlines have the best frequent flyer programs? … Why is everyone suddenly so obsessed with 2016? … A new study has revealed that older people are better at reading emotions and facial expressions than younger people in real-life situations … The Department of Veterans Affairs is proposing its biggest healthcare overhaul in three decades … What the FTC said yesterday during its workshop on noncompete agreements … Recapping a hearing before the Michigan legislature on proposals to limit medical debt collection … Live expectancy for people in the United States has hit a new all-time high … Can you make your sweet tooth go away?
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
