Appeals Court Upholds Voluntary Dismissal Doesn’t Equal Favorable Termination
- The Court of Appeals for the Third Circuit has affirmed a District Court ruling that a collection operation’s decision to voluntarily dismiss a lawsuit does not automatically mean the consumer “won” for purposes of bringing a follow-on claim under state law. In a nonprecedential opinion issued last week, the court upheld summary judgment in favor of the defendant, reinforcing a key takeaway for collection operations: timing and context matter when it comes to how courts interpret dismissed lawsuits.
- More details here
The Future of Customer Engagement? Automation for the Masses, Humans for the Moments That Matter
- Nearly half of consumers believe that within the next decade, they won’t interact directly with companies at all, instead relying on AI agents to do it for them. But at the same time, those same consumers are signaling something critical for organizations: when it comes to service and support, human interaction isn’t going away; it’s becoming a premium experience. That tension between efficiency and empathy is emerging as one of the defining dynamics shaping customer experience strategy in 2026.
- More details here
Judge Draws Line on Default Judgment Challenges While Letting Narrow FDCPA Claim Proceed
- A District Court judge in Michigan has mostly overruled objections filed by a plaintiff in a Fair Credit Reporting Act and Fair Debt Collection Practices Act case over a default judgment that was obtained for an unpaid debt.
- More details here
Hospitals Still in the Red as Denials and Patient Collections Drive $48B Revenue Loss
- Most U.S. hospitals are still losing money to start 2026, and the pressure is coming from multiple directions at once. Margins remain negative, claim denials are rising, and providers are collecting less from patients, even as revenue grows. For companies working in medical debt and revenue cycle management, the message is clear: healthcare providers are under increasing financial strain, and that strain is spilling over into how debt is created, managed, and ultimately recovered.
- More details here
Compliance Digest – April 6
- A great assemblage of experts — Stefanie Jackman, Chad Echols, Lauren Burnette, Xerxes Martin, Jessica Klander, and Leslie Bender — weigh in on new court rulings, new privacy laws, and how ChatGPT is impacting consumer complaints and interactions in this week’s Compliance Digest.
- More details here
- This series is sponsored by Frost Echols
WORTH NOTING: How old, and how much work, the typical house in America is/needs today … The Senate will hold a hearing next month to celebrate the 25th anniversary of the Telephone Consumer Protection Act … If you are looking to live frugally, here are six cities that are made for you … A school district in Arkansas may consider placing unpaid school lunch debts with a collection agency … Questions to ask yourself if you are feeling stuck in life … A look at where people across the country are planning on going for vacation this summer … Tips from a famous author to help frame your life for success … If you are always the hero, your company is in trouble.
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
