Collector Facing TCPA Class Action Over Wrong Number Voicemails
- A collection operation is facing a class-action lawsuit alleging it violated the Telephone Consumer Protection Act by leaving voicemail messages allegedly using a prerecorded voice for someone other than the owner of the phone number where the messages were left. The details of the case aren’t necessarily that unusual, but this is illustrative of the type of TCPA lawsuits that companies in the credit and collection industry are facing today.
- More details here
- This series is sponsored by WebRecon
Collection Agency to Provide $1.5M in Debt Relief in Settlement Over Medical Debt Disclosures
- A Washington collection agency will provide at least $1.5 million in debt relief and pay $1 million to the state to resolve allegations it failed to disclose key consumer rights tied to medical debt, closing the loop on a case centered on more than 400,000 collection notices sent over a five-year period.
- More details here
Judge Refuses to Lift Arbitration Stay in FCRA Dispute Over Who Must Initiate Proceedings
- A District Court judge in Washington has denied a plaintiff’s motion to lift an arbitration stay in a Fair Credit Reporting Act case in which both sides say it was the other’s responsibility to initiate the arbitration in the first place.
- More details here
Court Allows FCRA Claims to Proceed Over Payments on Charged Off Loan
- A District Court judge in California has granted a defendant’s motion to dismiss claims it violated the Fair Debt Collection Practices Act while denying the motion on claims it violated the Fair Credit Reporting Act because it accepted payments for two years after charging off the loan balance.
- More details here
Cedar Expands AI Platform as Patient Payments Become Primary Revenue Driver for Providers
- Healthcare providers are facing a rapidly shifting financial reality where patients are becoming the primary source of payment, but many are still navigating billing experiences that were never designed for them. Against that backdrop, Cedar has announced a major expansion of its AI-powered platform aimed at personalizing the patient financial journey in real time. The move comes as new data shows growing dissatisfaction with medical billing experiences, particularly among financially at-risk patients, raising questions about how providers and their partners engage consumers moving forward.
- More details here
WORTH NOTING: Apple is working on its first type of smart glasses, which could debut as early as next year … The airline that topped the list of Wallethub’s best airlines in 2026 may surprise you … How to build the best employee motivation incentives … A tech expert walks you through how to block spam calls (also worth reading to see how consumers might be blocking your calls) … Ranking more than 80 different healthcare systems by their revenue … When asking AI to diagnose a health issue, don’t rely on it’s first answer, according to new research … People who are out of work are finding it hard to stay motivated to find a job … Researchers have uncovered some hidden side effects to GLP-1 drugs.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
