Getting to Know Eric Hinderberger of Provana
- Eric Hinderberger is a hustler who throws everything he has into everything he does. Want proof? Just look at the answers below. They are thoughtful, comprehensive, and when you’re done, you see a pretty complete picture of who he is and what makes him special. Read on to learn more about Eric, his take on why salespeople are so important to the industry, and what he’s likely to be drinking on his way to the Catalina Wine Mixer.
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- This series is sponsored by TEC Services Group
Customer Service Expert: The Case for Slowing Down to Drive Better Outcomes
- ST. GEORGE, UTAH — Jeff Toister, a globally recognized customer service expert and bestselling author of Human Service, delivered a keynote at TCN’s C3 conference this week in St. George, Utah that struck a chord with an audience navigating the balance between automation and human interaction. His message was clear. In an era of AI and digital-first engagement, the organizations that win will be the ones that double down on being human.
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Appeals Court Revives FDCPA Case Over Out-of-State Garnishment
- The Court of Appeals for the Sixth Circuit has revived a Fair Debt Collection Practices Act case against a collection law firm, finding that its efforts to garnish a consumer’s wages across state lines may have been deliberately aimed at the consumer’s home state, creating enough connection to allow the case to proceed there.
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Judge Allows FCRA Claim to Proceed Over Post-Forbearance Credit Reporting
- A District Court judge in New York has partially granted a motion to dismiss in a Fair Credit Reporting Act case that zeroes in on a question many have wrestled with since the pandemic: how should mortgage loans be reported after exiting COVID-related forbearance? The decision allows part of the plaintiff’s claims to move forward, while dismissing others that hinge on more unsettled legal questions around CARES Act requirements and loan servicing practices.
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House Republicans Target State Data Privacy Patchwork with New Bills
- If you’ve been waiting for Washington to finally step in and clean up the data privacy patchwork, this might be the moment to watch. House Republicans this week unveiled a pair of bills aimed at doing something the industry has talked about for years: creating a single, national standard for how consumer data is collected, used, and protected.
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WORTH NOTING: A major airline said that airfares may need to rise by as much as 20% to offset the higher price of gasoline … A state-by-state look at where consumers are in the most debt and falling behind … Work memes for people who have checked out … How doctors cashed in on the No Surprises Act … A look at the account benefits that are being offered by banks today … Which picture is the photo of the year? … Jack Nicholson’s daughter has penned a scathing takedown of celebrity culture in Hollywood today … A simple mental habit that is shared by many top performers.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
