Bank Facing TCPA Class Action Over Collection Location Call
- One call. That’s all it takes to end up as a defendant in a Telephone Consumer Protection Act class-action. A bank is facing claims it violated the TCPA when played a message using what the plaintiff alleges is an artificial or prerecorded voice in what appears to be a location information request looking for someone with the same last name as the plaintiff.
- More details here
- This series is sponsored by WebRecon
FDCPA Letter Case Heading to Trial After Judge Rules on Competing Summary Judgment Motions
- In a case that has been circling the legal system for more than three years, a District Court judge in Arizona has partially granted a plaintiff’s motion for summary judgment in a Fair Debt Collection Practices Act case involving the timing of when a dispute letter and attorney representation letter were received by the defendant and a documentation letter that was sent to the plaintiff. The ruling marks the latest development in a case that has already drawn attention due to its implications around Article III standing and what constitutes a concrete injury under the FDCPA. While earlier decisions in the case focused heavily on standing, this latest order shifts the focus back to the underlying statutory violation itself.
- More details here
AI Is Speeding Up Healthcare Admin Work, But Costs Are Still Rising
- AI is helping healthcare providers and insurers process more work faster, but it may also be quietly driving up costs across the system. A new report from the Peterson Health Technology Institute finds that while AI is reducing administrative burden at the organization level, it is not lowering overall system costs and may actually be increasing them as more transactions, billing activity, and prior authorization requests flood the system.
- More details here
The $29 Million Problem: Companies Are Too Slow to Act on Customer Intent
- Customer expectations are accelerating faster than most organizations can keep up, and the cost of falling behind is steep. New research from IBM and Adobe finds that companies lose an average of $29 million annually due to delays in responding to customer needs, while only about one-third of the data they collect is actually used to improve customer experience.
- More details here
Judge Finds No FCRA Violation Where Late Payments Were Accurately Reported Despite Autopay Error
- Who among us hasn’t entered a wrong digit when setting up autopay? A District Court judge in New York has ruled that credit reporting agencies did not violate the Fair Credit Reporting Act when they reported late payments tied to an autopay error, finding the information was accurate and not misleading even under unusual circumstances.
- More details here
WORTH NOTING: Why you need to practice “professional stupidity,” according to the creator of The Onion … Social media scams have ensnared a lot of people and cost them billions of dollars, according to the Federal Trade Commission … A look at college students’ attitudes toward money … You’re likely wasting hundreds of dollars a year on food that gets thrown away. How to prevent it … A majority of Americans are using AI for financial advice, and a professor at MIT says they are doing it wrong … Americans tend to underestimate their lifespan and aren’t saving enough money … Why more educators are embracing the idea of doing away with homework … A list of the financial mistakes that most people make in their 30s and 40s.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
