Judge Dismisses FDCPA and FCRA Claims Over Undelivered Pool Table
- We’ve all had transactions go sideways. Products we purchased take longer to be shipped or received. They don’t look like they did on the website. Or, sometimes, they never make it to you for one reason or another. It can be upsetting. But upset consumers still need to direct their anger in the right direction. A District Court judge in Louisiana has dismissed a lawsuit accusing a fintech lender of violating the Fair Debt Collection Practices Act and Fair Credit Reporting Act after a dispute involving a financed pool table that allegedly was never delivered.
- More details here
Airbnb Resolving 40% of Customer Issues Without Humans
- Airbnb’s latest earnings call offered more than a travel industry update. It provided a detailed look at how a global consumer-facing company is deploying artificial intelligence to reduce human interaction, improve self-service outcomes, and lower operational costs at scale. For companies across the credit and collection industry exploring AI-powered servicing, digital collections, and automated consumer engagement, there were several notable takeaways.
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When the Government Collects Private Debt: Scholars Raise Due Process Concerns
- A paper scheduled to be published in the University of Pennsylvania Law Review argues that state governments are increasingly acting as debt collectors for private companies, often using powers that private creditors themselves could never access directly.
- More details here
Judge Lets FCRA Claims Against Student Loan Furnisher Move Forward
- A District Court judge in Illinois has refused to dismiss Fair Credit Reporting Act claims against a student loan furnisher, even after previously dismissing nearly identical claims against a credit reporting agency in the same case, creating an important distinction for furnishers responding to bankruptcy-related disputes involving student loans.
- More details here
Digital Wallets and Pay by Bank Gain Ground as Consumers Shift Away From Physical Cards
- Consumers are becoming increasingly comfortable managing money without physical cards or human assistance, creating new opportunities for companies focused on driving self-service engagement.
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Compliance Digest – May 18
- Check out this week’s Compliance Digest, featuring Mike Frost on the growing distinction courts are drawing between mere “contact” and a qualifying FDCPA “communication,” Stefanie Jackman on Washington’s expansion of charity care notice requirements to collection agencies, and Heath Morgan on why identity theft disputes continue to receive heightened scrutiny from regulators and courts. Skip Kohlmyer highlights the risks of removing FDCPA cases to federal court without clearly establishing Article III standing, while Nabil Foster breaks down a New Jersey ruling dismissing FCRA and FDCPA claims tied to disputed vehicle lease charges and collection texts.
- More details here
- This series is sponsored by Frost Echols
WORTH NOTING: To the average American, summer starts this week … I have started watching a lot of his stuff and I regret not doing it sooner and will miss him when he leaves this week … A fitness expert on the simple habit to help get people back in shape (and to the guy who told me he could do seven pushups a month ago and can now do 65, go get it!) … The secret to ending arguments faster … Gen Z is single-handedly bringing shopping malls back to life … Why saying “thank you” to ChatGPT isn’t crazy, according to researchers … Questions to ask before committing to your next work goal … Are you “doomjobbing” while looking for work?
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
