Collection industry attorney and author Heath Morgan to host free “AI in the Workplace” training for ARM professionals on May 21, 2026
Every day, collection agents, compliance officers, and operations staff across the ARM industry use generative AI tools to draft letters, summarize accounts, respond to disputes, and analyze data. Many of them are doing it without their employer’s knowledge, without a governance policy in place, and without understanding what happens to the consumer data they enter.
Recent research from Harmonic Security found that 26% of all files employees uploaded into generative AI tools contained sensitive information in Q3 2025, and that figure is growing every quarter. In a regulated industry where FDCPA compliance, TCPA exposure, and state privacy laws already demand rigorous data handling, the risk of unregulated AI use is not theoretical. It is operational.
Heath Morgan, a 20-year veteran of the collection industry and attorney at Martin Golden Lyons Watts Morgan, will host a free training session titled “AI in the Workplace” on Thursday, May 21, 2026 at 11:00 a.m. Central Time. The session is designed for collection agency owners, executives, compliance officers, and operations leaders who need to understand what AI tools are doing with their data and how to govern their use before a regulator or plaintiff’s attorney does it for them.
The training covers:
- How generative AI tools handle the data your employees enter, including consumer PII, account details, and internal communications
- How AI web crawler bots deployed by companies like OpenAI and Google scrape data from your systems outside of any chat session, without anyone on your team typing a single prompt
- How to identify Shadow AI across your organization, where employees are using unauthorized tools on personal devices and free accounts that train on the data they receive
- A practical AI governance framework your compliance team can implement immediately
“The collection industry runs on sensitive consumer data. Every account number, SSN, payment history, and dispute letter that an employee pastes into an AI tool without authorization is a compliance event waiting to happen,” said Morgan. “Most AI training tells you to redact confidential information from your prompts. That’s a good start, but it misses the bigger picture. It doesn’t address the web crawler bots scraping your systems, the employees using free AI accounts that explicitly train on their inputs, or the fact that 63% of organizations still have no AI governance policy at all. This training is designed to close those gaps before they become enforcement actions.”
Morgan is the author of The Memory Project, a critically acclaimed science fiction thriller that explores our world 60 years after AI adoption has fractured society into two opposing camps: those who went all-in on artificial intelligence and brain-computer interface technology, and those who rejected it entirely to preserve privacy and human autonomy. The book examines the long-term consequences of surveillance capitalism, cognitive decline, and the loss of human agency, and provides a forward-looking framework for understanding where AI technology is headed and why intentional adoption matters now. Readers in the industry have called it “a compelling and intelligent novel that makes you genuinely ponder real situations that could unfold in a world shaped by artificial intelligence.”
How to Register:
Purchase a copy of The Memory Project in any format (hardcover, paperback, Kindle, or audiobook) by May 20, 2026, and complete the registration form at https://forms.gle/dtKpwXB4MT7Yzjxw8
