Colorado Supreme Court Raises the Bar on Complaint Attachments for Debt Buyers
- The Colorado Supreme Court in an unanimous yesterday reversed a lower court decision and holding that a debt buyer violated the Colorado Fair Debt Collection Practices Act (CFDCPA) when it filed a collection complaint without properly documenting its ownership of the specific debt it sought to collect.
- More details here
WIRED Spotlights How AI Agents are Reshaping Collections
- A new wave of AI-powered voice agents is transforming how debts get collected, according to a recent investigation by WIRED, handling tens of millions of calls monthly and forcing a reckoning over compliance, consumer perception, and the future of the collections workforce.
- More details here
Younger Consumers Are Stacking Coping Strategies and Are Running Out of Room
- Two recent PYMNTS Intelligence reports paint a picture that should concern every professional in the credit and collection space: consumers are not just financially stretched; they are increasingly out of moves.
- More details here
Texas Appeals Court Affirms Judgment for Debt Buyer Over Collection Lawsuit
- A state Court of Appeals in Texas has upheld a lower court’s ruling in favor of a debt buyer despite the consumer’s challenge to the defendant’s ownership of the debt.
- More details here
Collector Faces Cease and Desist, Restitution Order From Connecticut Regulator
- The Connecticut Department of Banking has issued a temporary cease and desist order against a California-based company that placed consumer collection accounts with a licensed Connecticut agency without holding a state license of its own.
- More details here
43 Companies Seeking Collection Talent
- This week’s listings include everything from entry-level collections and customer service jobs to senior leadership positions overseeing fraud strategy, machine learning, revenue cycle operations, crisis management, and enterprise analytics. Companies are not just looking for people who can collect debt anymore. They are looking for people who can optimize systems, manage risk, improve training, build technology infrastructure, and turn data into decisions. Some of the biggest names in financial services and collections are hiring right now, including American Express, Capital One, Synchrony, Upstart, SoFi, PRA Group, Midland Credit Management, R1 RCM, and Credit One Bank.
- More details here
Payscout and Concepts2Code (now part of DialConnection) Expand Payment Capabilities Through Paywire Integration
- Payscout, a leading payment processing provider and certified Minority Business Enterprise (MBE), is pleased to announce that Concepts2Code (now part of DialConnection) has full integration with Payscout’s proprietary Paywire gateway, enabling integrators within the Concepts2Code/DialConnection ecosystem to leverage Paywire’s robust, compliant, and scalable payment capabilities.
- More details here
WORTH NOTING: An insurance company is testing an integration that will allow consumers to request auto insurance quotes directly within ChatGPT … The tipping habits that waitstaff say are the rudest from customers … A writer from “The Simpsons” who predicted Donald Trump’s presidency, is now running for president himself … A lot of people are avoiding the news these days … This is one way to get people to open your envelopes … A look at where the different World Cup squads will be practicing in the United States … A sleep doctor reveals the “brutal” downside of daylight savings time … The five states where home prices are falling.
Wisdom Wednesday, part I
Wisdom Wedne=esday, part II
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