Getting to Know Julee Warner of The Computer Manager
- Talk about making a great first impression and being able to back it up. Two days into a job that was meant to be temporary, Julee Warner was offered a full-time gig and, 26 years later, she is still working at The Computer Manager (TCM). Perhaps it’s her refusal to be afraid (thanks, mom!) or her ability to walk away to help ideas and solutions percolate. Read on to learn more about Julee, how she stays connected to her college-aged kids, and what she’s found to help fill her evenings as an almost empty-nester.
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- This series is sponsored by TEC Services Group
Judge Grants MSJ for Defendant in FDCPA Email Frequency Case
- A District Court judge in Maryland has granted summary judgment in favor of two collection defendants, dismissing a Fair Debt Collection Practices Act lawsuit filed by a pro se plaintiff who alleged that the defendants had harassed her with a high volume of collection emails attempting to collect a time-barred debt.
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Groups Sue CFPB Over Reg B Overhaul, Alleging Rollback of Core Credit Protections
- A coalition of fair housing organizations and fair lending consultancies filed suit against the Consumer Financial Protection Bureau this week, challenging a rule that the plaintiffs say dismantles five decades of credit discrimination protections and will make it easier for lenders to discriminate against minority borrowers.
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Court Confirms Arbitration Award in FCRA Dispute
- A District Court judge in Pennsylvania has confirmed an arbitration award in favor of a fintech lender and credit reporting agency, rejecting a consumer’s argument that the arbitrator had made a fundamental factual error that warranted the award being vacated.
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WSJ: The Back-Office Collapse and a Warning for Customer Service, Collection Departments
- A sweeping Wall Street Journal profile into Phoenix’s crumbling call-center economy offers one of the starkest mainstream portraits yet of what artificial intelligence is doing to customer-facing, phone-based work; the same kind of work that sits at the core of the credit and collection and customer service industries.
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Cyber Attackers Are Moving Faster. Financial Services Firms Are Not Keeping Up.
- The annual Verizon Data Breach Investigations Report is out, and its findings carry direct implications for everyone operating in the credit and collections space. Based on analysis of more than 31,000 security incidents and more than 22,000 confirmed data breaches across 145 countries, the 2026 edition signals a threat environment that is moving faster than most organizations can respond to.
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Lockhart, Morris & Montgomery and Overtime Announce Strategic Partnership to Advance AI in Collections
- Overtime.ai, a voice-first AI platform for agencies, debt buyers, healthcare organizations and first party collections teams, today announced a strategic partnership with LMM, a nationally recognized leader in accounts receivable management.
- More details here
WORTH NOTING: The Consumer Financial Protection Bureau is recalling all of its workers back to Washington, D.C., and closing its regional offices in San Francisco, Atlanta, Chicago, and New York … How to regain control if your debt payments are unaffordable … WalletHub says consumers are getting more confident about their financial outlooks … A look at the most trustworthy companies in America … The cities where $300k can still buy you a starter home … Even scientists are getting caught using fake citations in research papers … How to fit twice as much stuff in your luggage … A comic shares a proven formula to help make habits stick.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
