Even the New York Times Sees the Toll Collectors Carry
- It is not often that a debt collector gets cast as the sympathetic figure in a national newspaper, but a recent New York Times feature does exactly that, walking readers through the daily reality of a job it describes as one of the most reviled in the American economy. The piece arrives at a moment when the work is only getting busier. The Federal Reserve Bank of New York reported that 13.1% of credit card balances were at least 90 days delinquent in the first quarter of 2026, the highest rate in fifteen years, and balances typically move to collections after 90 to 180 days of missed payments. More delinquency means more calls, and more calls mean more of what the Times documents in unsparing detail.
- More details here
Judge Grants MSJ to Lender in FCRA Suit
- A consumer’s Fair Credit Reporting Act lawsuit claiming a lender inaccurately reported a charged-off credit card account has been dismissed on summary judgment after the consumer could point to no evidence of inaccuracy beyond his own assertions.
- More details here
California AG Secures $4.6M From Mortgage Servicer Over Pandemic-Era Borrower Practices
- California Attorney General Rob Bonta announced on Friday that his office has reached a $4.6 million settlement with Select Portfolio Servicing, resolving allegations that the Utah-based subprime mortgage servicer mishandled borrowers seeking relief during the COVID-19 pandemic. The proposed final judgment would require SPS to pay $1.6 million in civil penalties and $3 million in consumer restitution, and to overhaul the way it communicates with distressed homeowners.
- More details here
Google’s Anti-Spoofing Tool Raises the Bar on Caller Verification
- Google announced last week that Android is rolling out fake call detection, a feature built to flag calls in which a scammer spoofs a trusted contact’s number and uses AI to clone that person’s voice. The protection is reaching Android 12 and newer devices globally this month through Phone by Google, beginning with Pixel handsets.
- More details here
Judge Sends FDCPA Suit Back to State Court
- A District Court judge in New York has granted a plaintiff’s motion to remand his Fair Debt Collection Practices Act lawsuit back to state court after he convinced the judge that he lacked the standing required to be there in the first place.
- More details here
Senators Question Bank of America’s Return to Forced Arbitration
- Three Democratic lawmakers are pressing Bank of America to scrap a forced arbitration provision the bank quietly added to its online banking terms, reviving a long-running fight over consumers’ ability to take financial institutions to court.
- More details here
Compliance Digest – June 8
- Check out this week’s Compliance Digest, featuring Chad Echols on the importance of clear disclosures, Lauren Burnette on how procedural missteps in collection litigation can evolve into costly FDCPA counterclaims, and Roshni Patel on industry efforts to modernize third-party risk oversight. Additional insights came from David Schultz on defenses to common pro se consumer theories, Brendan Little on proving debt ownership in debt buyer litigation, Caren Enloe on the bankruptcy-related FDCPA risks that remain headed to trial, Patrick Watts and Rick Perr on the enduring value and finality of arbitration, and Michael Poncin on the critical role admissible evidence plays in FCRA reinvestigation claims. The Digest also included analysis from Xerxes Martin on service and venue pitfalls, Stephanie Strickler on debt collector status and onboarding failures, Chuck Dodge on the limits of arbitration clauses for collection law firms, Ari Derman on the broader implications of the CFPB’s Regulation B overhaul, and Brent Yarborough on the dangers of self-representation in debt collection disputes.
- More details here
- This series is sponsored by Frost Echols
WORTH NOTING: A look at the state of the credit card lending market from WalletHub … Most people are willing to cooperate, while also underestimating how willing others are to do so … A look at the can’t-miss hits from this summer’s TV season … A look at the Father’s Day gifts that most dads don’t want, and what to get them instead … How to handle a manipulative creep at the office … Why your high performers may be your most vulnerable employees … How Costco can get away with selling such cheap gas … A stylist’s tips to get rid of stains from white clothes.
Music Monday, part I
Music Monday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
