Getting to Know Sarena Gaylor of Couch Lambert
- Sarena Gaylor wants to make sure you know there is a difference between networking and making friends, and she is definitely more interested in the latter. And who wouldn’t want to be friends with someone who loves to host, takes cooking classes in every country she visits, and is likely willing to try anything. Read on to learn more about Sarena, what “trash panda” days look like, and why she is the reason some people get the Sunday scaries.
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- This series is sponsored by TEC Services Group
Trump Nominates Brian Johnson, Former CFPB Deputy, to Lead Bureau
- President Trump on Wednesday nominated Brian Johnson, a former CFPB deputy director and current Capital One executive, to lead the Consumer Financial Protection Bureau, a move that gives the industry its clearest signal yet of where the Bureau is headed after 16 months of acting leadership under Russell Vought.
- More details here
Judge Dismisses FDCPA Suit Against Collection Law Firm Over Unchallenged Default Judgment
- A District Court judge in New Jersey has dismissed a lawsuit accusing a collection law firm of violating the Fair Debt Collection Practices Act by suing to collect on a debt the plaintiff claimed was void, ruling that a default judgment entered in the underlying collection case meant the claims could not be relitigated.
- More details here
Survey: 21% of Households Took on Debt to Pay Medical Bills as Insurers Bear Brunt of Public Anger
- Americans are taking on debt, skipping treatments, and going without prescriptions because of healthcare costs, and a new national survey makes clear who they blame.
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Judge Reverses Course, Tosses Willful FCRA Claim in Mixed File Case
- A District Court judge in Texas has reconsidered his own ruling from earlier this year and granted summary judgment to the defendant on a willfulness claim in a consumer’s Fair Credit Reporting Act lawsuit over a credit file that was mixed with the file of the plaintiff’s son.
- More details here
Collections Named Riskiest Banking Function for AI-Driven Consumer Harm in New Survey
- Collections and recovery is the banking function where artificial intelligence poses the greatest risk of customer harm or regulatory exposure, according to a new survey of 230 banking professionals from Wolters Kluwer, which found the function outpacing credit risk and underwriting by 10 percentage points.
- More details here
SoFi Launches AI Financial Coach, Signaling Where Consumer Finance Engagement Is Headed
- SoFi Technologies has launched SoFi Coach, an AI-powered chat tool that delivers personalized financial guidance inside its app, and the details of how the company built it should catch the attention of anyone who is curious how consumers will increasingly manage, prioritize, and pay down their debts.
- More details here
WORTH NOTING: Most Americans aren’t doing a good job of preparing for their retirement … How to sound like a World Cup expert if you aren’t that into soccer … How a chatbot turned a thrift store painting into a $250,000 masterpiece … One simple lesson to help you become a better leader … Sleep researchers have pinpointed how much sleep we actually need each night, and it’s not eight hours … Which fried chicken chain topped the list as the country’s favorite? … A list of the best TV villains of all time … Would you ever think to try something like this?
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
