State Appeals Court Won’t Revive FDCPA Suit Over Default Judgments
- In a case that was defended by Brit Suttell of Barron & Newburger, a Washington state appeals court has upheld the dismissal of a consumer’s Fair Debt Collection Practices Act lawsuit accusing a collection law firm of acting unfairly by staying silent after she told the firm she had never been served in the cases underlying two default judgments against her.
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Mass. AG Wins Order Halting ‘Phantom’ Debt Collection Scheme
- A Massachusetts judge has ordered an immediate stop to two debt collection businesses and their owners, handing the state’s attorney general an early win in a case that strikes at one of the industry’s persistent reputational threats: unlicensed “phantom” collection.
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Hidden Debt, Unequal Loads: Survey Finds Couples Still Struggle to Talk About Money
- A new Fidelity Investments study suggests that the people behind household balance sheets often do not fully understand them, a finding with quiet implications for any business that lends to, bills, or collects from consumers.
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Appeals Court Upholds Stay of Duplicative Car-Fraud Lawsuit, Flags Hallucinated Case Law
- The Court of Appeals for the Tenth Circuit has upheld an order pausing a consumer’s federal lawsuit over a used-car purchase while a parallel case proceeds in state court.
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The Real AI Test for Collections Isn’t Speed. It’s the Handoff
- A new survey of consumer attitudes toward automated customer service carries a pointed message for collection operations leaning harder on artificial intelligence: customers are not opposed to bots, but they punish brands that make a live person hard to reach when automation stalls.
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FinTech’s New AI Assistant Lets Users Bank by Conversation
- Mercury, a digital banking startup, launched a new AI tool this week that lets customers run their finances through conversation rather than menus, the clearest sign yet that banking software is moving from AI that suggests toward AI that acts.
- More details here
45 Companies Seeking Collection Talent
- If you’ve ever wondered where this industry is heading, take a look at who’s hiring. This week’s job listings feature opportunities spanning collections, credit reporting, customer service, legal, compliance, data analytics, fraud, AI, digital strategy, and executive leadership, offering a revealing snapshot of where companies are investing their time, money, and talent. Whether you’re actively looking for a new role, curious about what skills are in demand, or simply want to keep tabs on the market, this week’s lineup is packed with opportunities and insights worth exploring.
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WORTH NOTING: Zillow has bad news for first-time homebuyers … A bill has been introduced in the Senate that would create a national site for consumers to report scams … Why you may want to think twice before promoting AI in your messaging … Centene is offering buyout packages to most of its 60,000 workers nationwide … A lot of people out there are keeping secret stashes of snacks in their houses … The most rage-inducing problems in technology today … What you need to know before the new Fed chief’s first meeting today … There is a new fast food chain atop the customer service rankings, dethroning Chick-fil-A.
Wisdom Wednesday, part I
Wisdom Wednesday, part II
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