Collector Facing FDCPA Class Action Over Call Volume
- I don’t want to make light out of anyone ever being sued, because it’s expensive and unpleasant, but this is a class action and I am the guy who likes to point out the plot holes and mistakes in movies and TV shows, which I will admit is very annoying most of the time. A collection operation is facing claims it violated the Fair Debt Collection Practices Act and the Florida Consumer Collection Practices Act for making more than seven calls in a seven-day period, but there are a couple of issues with the complaint.
- More details here
- This series is sponsored by WebRecon
Appeals Court Affirms Dismissal of FCRA Suit Over Charged-Off Account Reporting
- The Court of Appeals for the Second Circuit yesterday affirmed the dismissal of a consumer’s Fair Credit Reporting Act lawsuit that accused a credit reporting agency of inaccurately reporting his accounts, including by showing balances on debts that had already been charged off and closed.
- More details here
Health Misinformation Is Deepening Patient Distrust, and Providers Expect It to Worsen
- For the agencies and providers working to recover on medical balances, patient trust in the healthcare system is a quiet but real input. A new survey suggests that trust is under growing strain.
- More details here
Consumers Give Automated Support One Strike Before Walking, New Study Finds
- A new consumer study lays out in hard numbers just how little patience consumers have for automated customer service, a finding with real consequences for collection agencies deploying chatbots and AI voice agents.
- More details here
Judge Grants Summary Judgment to Student Loan Guaranty Agency in FDCPA Case
- A District Court judge in Ohio has dismissed a consumer’s Fair Debt Collection Practices Act lawsuit against a student loan guaranty agency, granting summary judgment after concluding the agency was not a debt collector because it was pursuing the debt as part of a fiduciary obligation to the Department of Education.
- More details here
Voice AI Startup Lands $30M to Automate Medical Billing, Insurance Checks
- A startup building voice and agentic AI for healthcare operations has raised $30 million in a Series A round led by Andreessen Horowitz, a signal that automation is moving steadily upstream into the patient billing and insurance workflows that shape whether medical balances ever reach collections.
- More details here
Collaboration Over Litigation: How the CFPB’s Revised Enforcement Principles Now Work
- The CFPB has put its newly published Enforcement Principles into practice for what may be the first high-profile time, resolving a wave of consumer complaints against Bilt Technologies through direct collaboration rather than a formal investigation or public enforcement action.
- More details here
WORTH NOTING: The state of Michigan is forgiving $74 million in unpaid medical debts for 72,000 state residents … Nearly one in five retirement age Americans are still working … Nearly half of workers want a new job, and it’s not because they want more money … When it comes to the cost of things, increased prices in the grocery store are hurting consumers more than increased prices at the gas pump … Almost 90% of kids say they want a “hands on” job when they grow up … The best Prime Day deals you can snag right now … When falling house prices are good news, and when they aren’t … The CEO of Microsoft has a warning for companies looking to cut jobs and replace them with AI.
Trailer Tuesday, part I
Trailer Tuesday, part II
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