Contents of Messages Lead to FDCPA Suit Against Collector
- A collector is facing an FDCPA lawsuit over three garbled voicemails that allegedly failed to identify the caller or disclose the debt collection purpose, plus a missing validation notice. The message transcripts alone are worth a look for anyone reviewing their own scripts. Read what the complaint alleges.
- More details here
- This series is sponsored by WebRecon
49 State AGs Ask FCC to Choke Off Robocallers’ Supply of Phone Numbers, Ban Number Cycling
- Nearly every state attorney general in the country just told the FCC to ban number cycling outright, even when legitimate callers rotate numbers to escape improper labeling and blocking. If your operation uses number rotation as a workaround, the states have made it clear they see it as a red flag. Find out what else the AGs are asking for and what it means for your outbound strategy.
- More details here
CFPB Takes First Step Toward Revisiting Credit Card Late Fee Rule
- Just when everyone thought the credit card late fee fight was dead and buried, the CFPB has quietly submitted a Request for Information that could restart the rulemaking process. It’s a surprising move from a Bureau that has abandoned nearly every other Biden-era initiative. Read why the agency might be circling back and what it could mean for delinquency and recovery operations.
- More details here
Contact Centers Racing to Deploy AI Are Tripping Over Their Own Data, Report Finds
- More than 95% of contact centers are now running AI, but only 35% say their data is actually ready to support it, and four in 10 are shrinking or about to shrink their agent workforce. A new report says the industry has moved from FOMO to FOMU: the fear of messing up. See where your operation stacks up.
- More details here
Tenant Screening Company to Pay $2.25M to Settle FCRA Charges with FTC
- The FTC just made clear that “we only reported what the vendor sent us” is not a defense, hitting a tenant screening company with a $2.25 million penalty over duplicate records and mishandled disputes. The complaint is a roadmap of what regulators expect from any company reselling consumer data. Read what went wrong and what the order now requires.
- More details here
Judge Signs Off on $8.3M FCRA Class Settlement Over Erroneous Bankruptcy Remarks
- A mixed-up match between two men who shared a last name and the last four digits of their Social Security numbers has snowballed into an $8.3 million class settlement. The case shows just how expensive a single bad bankruptcy notation can become when reasonable procedures break down. Read how the settlement is structured and what the defendant must now do differently.
- More details here
Judge Rules CRAs Are Not Debt Collectors in Dismissing FDCPA, FCRA Suit
- A federal judge in Louisiana has tossed a pro se lawsuit against three credit reporting agencies, ruling the FDCPA simply does not apply to companies that report credit rather than collect debts. The opinion is a useful reminder of where the statutory lines sit, and why complaints that merely recite the law don’t survive. Read how the judge picked the claims apart.
- More details here
WORTH NOTING: Breakfast cereals that look healthy, but really aren’t … A look at how Goldman Sachs is predicting the housing market will fare during the second half of 2026 … CFPB Acting Director Russell Vought will testify before a Senate Banking Committee hearing later this month … How the rules of improv can not only make you funnier, but also improve your confidence … If you are hoping for an end to rising prices, you are likely to be disappointed … Which names are the most-judged in America … A global ranking of the best places to live … How to celebrate National French Fry day today.
Funny Friday, part I
Funny Friday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
