Getting to Know Rob Augg of Renkim
- Before he was Chief Revenue Officer at Renkim, Rob Augg was a hair stylist whose future father-in-law didn’t think much of his career prospects. Love forced a pivot, and 26 years later he’s still here, though he claims his true superpower is doing absolutely nothing better than anyone else. Learn how Hunstein brought heated competitors together, why he can’t work in silence, and which book he cracks open every day.
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- This series is sponsored by TEC Services Group
Inconsistent Isn’t Inaccurate: Judge Dismisses FCRA Suit Against CRA
- A tradeline showing an account 90 days past due with a last payment date more than a year later might look contradictory, but a District Court judge in Maryland ruled that pointing out an inconsistency is not the same as alleging an actual inaccuracy. The plaintiff never denied being past due or making the payment, and that omission sank both of her FCRA claims. The decision is a useful reminder of what plaintiffs must actually plead to survive a motion to dismiss.
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Appeals Court Affirms Dismissal of FDCPA Suit Against Collection Law Firm as Time-Barred
- The Fifth Circuit has affirmed the dismissal of an FDCPA and fraud suit against a Louisiana collection law firm, ruling the one-year clock started when the plaintiff was served with the underlying collection petition. Because she waited 14 months to sue, both claims were dead on arrival, and any amendment to her complaint would have been futile. The ruling reinforces just how firm the FDCPA’s statute of limitations can be.
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FCC Votes to Tighten Rules for Robocall Mitigation Database
- The FCC voted unanimously to advance proposals that would raise filing standards for voice service providers and make it easier to remove bad actors from the Robocall Mitigation Database, including those trying to sneak back in under new corporate identities. For an industry that depends on legitimate outbound calling and suffers when scammers impersonate real businesses, changes to the FCC’s central gatekeeping tool deserve close attention. A comment period is now open.
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House Republicans Call for Coordinated Federal Attack on Fraud and Scams in New Committee Report
- House Financial Services Committee Republicans have released a 107-page report calling for interagency task forces, sanctions against foreign scam operators, and the removal of barriers that keep financial institutions from sharing fraud intelligence. With reported fraud losses hitting $15.9 billion in 2025 and true losses estimated near $196 billion, the report endorses specific legislation that could reshape how institutions detect and respond to fraud. Anyone who fields consumer complaints will recognize the problems it describes.
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OpenAI Presence Signals a New Phase for AI-Powered Customer Engagement
- OpenAI is moving deeper into customer engagement with Presence, a new enterprise platform for deploying AI agents that can talk to customers, access internal systems, and complete approved transactions like processing payments. The governance layer, which controls what agents can access and when humans must step in, should be of particular interest to anyone in a regulated industry. OpenAI says the agent already resolves 75% of its own inbound support issues without human help.
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Survey: Consumers Embrace BNPL ‘Pay in 4’ Plans as Alternative to Credit Cards
- A new Financial Technology Association survey finds that 91% of “Pay in 4” users believe the plans are a net positive, with 87% saying they’ve helped them avoid high-interest credit cards. Squeezed by inflation, consumers say they’d reach for a BNPL plan before savings or a credit card when facing an unexpected expense. The findings offer a window into how consumers are prioritizing their finances, and their debts.
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WORTH NOTING: The main reason that nearly 25% of workers are staying at their jobs is health insurance, according to a new survey … Paying a hacker ransom for taking over your system likely paints a target on your back, to the surprise of … nobody … Attention Whole Foods shoppers: here are some ways to save money … How The Clapper became a viral sensation … Being a manager of a Bucc-ee’s can pay very well … Americans are living longer, but also spending more of their lives living in poor health … Here are 25 cities on the rise if you want to move somewhere with better job opportunities … Clothes that were designed specifically to combat surveillance cameras.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
