Getting to Know Rachael Moody of Complete Recovery/Waypoint Resource Group
- Her first boss in collections heard her accent and declared her voice was “money,” and it turns out the assessment applied to more than her phone presence. Two promotions in under a year later, Rachael Moody is now directing platform operations and automation at Complete Recovery/Waypoint Resource Group. Learn why first impressions of her are usually wrong, what unconventional date-night meal she swears by, and what may be the first hashtag ever dropped in one of these profiles. Sponsored by TEC Services Group.
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- This series is sponsored by TEC Services Group
Missed Payments, Missed Deadline, Made-Up Cases: Appeals Court Affirms Judgment for Auto Lender
- A defendant fighting to keep his Mercedes after two years of missed payments made a series of unforced errors on appeal, but it was what the Court of Appeals of Minnesota found in his brief that drew the sharpest rebuke: three citations to cases that simply do not exist. See how the court handled a textbook default case that ended with a warning every litigant, and every firm reviewing AI-drafted filings, should read.
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Judge Invokes 154-Year-Old Precedent to Deny Default Judgment in FDCPA Case
- One defendant answered the lawsuit. The other, in the judge’s words, “might be an aggressive debt collector, but it’s a passive litigator.” So why did the no-show defendant escape a $10,000 default judgment? The answer involves a Supreme Court ruling issued while the embers of the Great Chicago Fire were still warm, and a judge whose opinion is as entertaining as it is instructive on when default judgments have to wait.
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STIR/SHAKEN’s Uneven Rollout Leaves Legitimate Callers Fighting for Trust
- Three years into full enforcement, the caller authentication framework was supposed to help legitimate callers stand out. Instead, a new report finds 17% of confirmed spoofed calls are arriving with top-tier “A” attestation, while fully compliant outbound campaigns are still getting flagged by carrier analytics. The numbers explain why your answer rates feel stuck, and why attestation alone is no longer enough.
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AI Startup That Clones Top Performers Raises $30M
- While most enterprise AI vendors pitch call deflection and headcount cuts, one startup just raised $30 million on the opposite bet: AI agents trained to replicate the exact behaviors of your best performers, right down to their jokes. Its customers invested in the round after seeing results, and one lender claims a 10x return within months. Here is why the approach should sound familiar to anyone who has managed a collection floor.
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Visa Layoffs Signal Where Automation Is Headed in Financial Services
- Visa is cutting 2,600 jobs, and the CEO tied the move directly to AI. But the detail that should catch the attention of operations leaders is who is being cut: not back-office support, but engineers and product managers. What the shift up the value chain means for staffing models across an industry built on contact centers and tight margins.
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Judge Overrules Objections, Compels Arbitration in FCRA Case
- A consumer closed his credit card with a zero balance, then watched unauthorized charges snowball into a delinquency that cost him a home purchase. But his FCRA and state law claims will not be heard in court. See how the defendant prevailed on its motion to compel arbitration even though the plaintiff argued he never agreed to arbitrate at all, and what sealed the outcome before objections were even considered.
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WORTH NOTING: If you are looking to buy a house, here is a list of the 10 best cities where you can do that right now … How retailers influence how much you spend when you are shopping at their stores … The money mistake that Kevin O’Leary from “Shark Tank” says gets people in “trouble” … My wife is definitely not in the majority here about school bans on cell phones … How to stop being so defensive in arguments … Six Flags has unveiled a new roller coaster that will break six world records … Scientists have figured out a way to stop cavities without needing to drill … Talk about doubling down and hitting.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
