Month: August 2026

https://vimeo.com/1222659661?share=copy The webinar, sponsored by Channel Payments, explored how inefficiencies in collections and financial operations often appear as technical glitches ...

Judge Denies MTD, Rules Debt-Sale Notice Was Collection Communication The letter never asked for a dime. It didn't state a ...

Nearly every organization has put artificial intelligence somewhere in the customer journey, but only 15% combine agentic AI with the ...

Repeated interaction with AI-powered customer service agents may push consumers to reshape how they present themselves, adopting the patterns those ...

The Consumer Financial Protection Bureau halted hundreds of supervisory and enforcement matters and disrupted its consumer complaint routing after a ...

I'm thrilled to announce that Frost Echols is the new sponsor for the Compliance Digest. Frost Echols reputation has been ...

A District Court judge in New York has dismissed a Fair Credit Reporting Act lawsuit against a credit reporting agency, ...

A District Court judge in Pennsylvania has denied a defendant's motion to dismiss a class-action Fair Debt Collection Practices Act ...

A California state Appeals Court has reversed a summary judgment ruling in favor of a debt buyer accused of violating ...

HARRISBURG, Penn. – National Recovery Agency, also known as NRA Group, announced this week that collections industry veteran Gary Herman has ...