Getting to Know Shannon Brown of TrueML
- Most people in this industry try to remove friction from the consumer experience. Shannon Brown has spent a decade at TrueML learning when to add it back in, and why slowing consumers down at the right moment builds trust and drives repayment. Get to know the Director of User Experience who thinks KDramas are better UX storytelling than half the products she uses, and find out which industry legal team she admires most.
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- This series is sponsored by TEC Services Group
Encore Posts Record Collections as Digital Push Pays Off in 2Q
- Record global collections. The largest U.S. portfolio purchasing quarter in company history. And $53 million collected above the company’s own forecast. Encore’s second quarter numbers tell a story about what digital investment is actually delivering, and CEO Ashish Masih says the supply picture means the buying environment isn’t cooling off anytime soon. See the numbers, and where the company raised its guidance.
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Judge Enforces Email Settlement After Plaintiff Tries to Add $500 Demand
- Two words: “offer accepted.” That was enough to bind a pro se plaintiff to a settlement she tried to renegotiate the very next day with a $500 demand for gas and filing fees. But before defense attorneys celebrate too hard, the judge’s ruling cut both ways, and the reason the defendants couldn’t enforce their own written release is a lesson worth reading.
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Judge Tosses FCRA Suit Over Reporting of Charged-Off Balances
- Does reporting a past-due balance on a charged-off account violate the FCRA? A federal judge in Pennsylvania has answered with a ruling that dismantles a plaintiff’s claims one by one, including an argument that he “received no lawful United States money” from his lender, and a mid-case appeal the judge called a transparent attempt to manufacture jurisdiction. A clean win worth keeping in the file.
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Arizona Medical Debt Relief Effort Tops $1B
- More than 670,000 Arizonans have had medical debt erased through a state partnership that has now retired an amount equal to more than 40% of the state’s entire estimated medical debt load, without spending a dollar of state funds. How the program works, who qualifies, and why the model keeps spreading from state to state.
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Fed Study: 95% of AI Productivity Talk on Earnings Calls Is About the Future
- Researchers analyzed 490,000 earnings call transcripts and found executives talking about AI productivity more than ever. The catch: almost none of them are describing gains that have actually arrived. Before you build capacity plans or pricing models on the assumption that AI has already paid off, see what the data from America’s largest public companies actually shows.
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NYDFS Fines Money Transmitter $250k Over Cybersecurity Lapses Exposed by Ransomware Attack
- The company reported its ransomware attack on time. It cooperated with regulators. It even qualified for an exemption from parts of New York’s cybersecurity rule. It still paid $250,000. The consent order is a warning for every smaller licensee that assumes exempt status means safe status, and the three violations that triggered the penalty are ones plenty of firms could be committing right now.
- More details here
WORTH NOTING: A quiz to help you determine what is acceptable to wear at the office … Not sure if anyone ever asked me what my favorite shower curtain was that I would have an answer, but here are some options … How to save money while paying off credit card debt … Charging passengers to use the overhead compartments on airplanes is the next revenue generator for airlines … How to talk like a human in the AI era … How your neighborhood is laid out could be affecting how you sleep … How smartphones are physically changing our bodies … A breathing technique to help you make better decisions.
Top 10 Thursday, part I
Top 10 Thursday, part II
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