Collector Facing Rosenthal Act, TCPA Suit Over Alleged Early-Morning Autodialed Calls
- A collection operation is facing a lawsuit in California state court accusing it of violating the Rosenthal Fair Debt Collection Practices Act and the Telephone Consumer Protection Act over a series of collection calls placed to a consumer’s cell phone, including calls allegedly made before 8:00 a.m. and calls placed after the plaintiff says she revoked consent to be contacted. Notably, the suit was filed in Los Angeles County state court rather than federal court, relying on the Rosenthal Act’s incorporation of the FDCPA rather than bringing a standalone federal claim.
- More details here
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NYC Publishes Long-Awaited SHIELD Rule FAQs, Clarifying Scope Ahead of January Effective Date
- New York City’s Department of Consumer and Worker Protection has released its Frequently Asked Questions for the Stopping Harassment and Intimidation and Ensuring Lawful Debt Collection Rule, giving the industry its first detailed guidance on how the agency intends to interpret the sweeping amendments taking effect January 1, 2027.
- More details here
FTC Freezes Assets of Credit Repair Operation Accused of Hijacking Searches for Collection Agencies
- A federal court has temporarily shut down Credit Glory and a web of affiliated credit repair companies that the Federal Trade Commission alleges impersonated some of the largest names in the servicing and collection industry to deceive consumers out of at least $172.5 million.
- More details here
No Two Alike: New Report Details How State Medical Debt Laws Diverge and Where They Fall Short
- A Commonwealth Fund issue brief published last week reviewed state laws governing hospital financial assistance, billing and collections, and medical debt litigation, concluding that despite five years of accelerating legislative activity, significant gaps remain in standards, access, and enforcement. Medical debt affects an estimated three in 10 U.S. adults, the report notes.
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Judge Tosses FCRA Suit, Orders Plaintiff’s Counsel to Explain Frivolous Arguments
- A District Court judge in Illinois has granted a pair of motions to dismiss a consumer’s Fair Credit Reporting Act lawsuit against two credit reporting agencies, ruling the agencies accurately reported three debts as charged off because the plaintiff never listed them in his bankruptcy schedules, and ordering the plaintiff’s attorney to show cause why she should not be sanctioned for making frivolous arguments.
- More details here
Judge Rules Refusal to Pay Sent to One Collector Doesn’t Bind the Next One
- A District Court judge in Florida has granted a defendant’s motion to dismiss a consumer’s Fair Debt Collection Practices Act lawsuit, ruling that a written refusal to pay sent to one debt collector does not prohibit a different collector from contacting the consumer about the same debt.
- More details here
Consumers Now Trust AI Over Social Media for Shopping, But Want a Human Hand on the Checkout Button
- Consumers now place more trust in leading AI tools than in social media platforms, newspapers, and major media outlets when making shopping decisions, according to a new global study from performance marketing firm RTB House. But when it comes to letting an AI agent actually spend their money, most want a human in the loop.
- More details here
WORTH NOTING: Why hearing your symptoms are “normal” may not be a good thing … A look at how 10,000 different cities across America got their name … If you want to save money by cooking at home, here are some mistakes you need to avoid … Most people have yet to take a vacation this summer … Taxi and ambulance drivers are far less likely to die of Alzheimer’s disease than workers in any other job … What to know about the solar eclipse happening tomorrow … Weighing in on whether it’s ok to bring a birthday cake to a restaurant … Ten things that infectious disease experts don’t worry about.
Trailer Tuesday, part I
Trailer Tuesday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
