Getting to Know Stephanie Kaster of CompuMail
- A part-time college job that was never supposed to last has turned into 30-plus years in the industry, a front-row seat to the shift from manual print to electronic data, and a CRO title at CompuMail. Stephanie has also spent time as a volunteer search and rescue diver, so when she talks about untangling complex problems, take her literally. Find out which leader told her to act like she owned the company, what business she would run in another life, and what her husband says her real superpower is.
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- This series is sponsored by TEC Services Group
Judge Sends ID Theft FCRA Suit to Arbitration, Calls Thief-Followed-Her Theory ‘Manifestly Unreasonable’
- A flight attendant said an identity thief opened a retail card in her name. Then discovery matched more than two dozen charges, at Toronto duty-free shops and merchants near JFK, to the exact days Customs records placed her in those cities. Her explanation for that coincidence did not land well with a federal judge in New York, who had a lot to say about mailing presumptions, police reports, and whether a debt buyer’s earlier collection suit waived its right to arbitrate.
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Judge Finds Consumer’s Confusion Over ‘Email Alerts’ Was Feigned, Enters Judgment for Debt Buyer
- The consumer asked for her statements by email, paid for years, then told a Florida judge she was not sure what an email actually is. The judge was not persuaded. But the more useful part of this ruling for debt buyers is how the court handled a witness who never worked for the original creditor yet testified about its mailing practices, and why a much-cited Florida appellate decision did not stand in the way.
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Judge Grants Judgment on the Pleadings in 325-Page Student Loan Complaint
- A 325-page complaint. Twenty-one fraud theories. “181 bluffs,” “1,035 blind spots,” and a “silence scheme,” all built around a 1995 loan consolidation the plaintiff insists never happened. A federal judge in North Carolina found a much simpler story: a bankruptcy court already decided this question more than 20 years ago. See how collateral estoppel and the statute of limitations ended a case the judge said had been argued “ad nauseam.”
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Can Your AI Agent Do It Again? A Seven-Test Framework for Contact Centers
- A demo proves an AI agent can do something once. Production requires it to do it every time. UJET’s new framework lays out seven tests for finding out which one you actually have, including running the same 20 conversations eight times, throwing prompt injection at the system, and confirming the agent identifies itself as AI on the first turn. The benchmark numbers it cites for multi-turn and repeat-success rates are worth a look before your next vendor pitch.
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Security Executives Far More Worried Than Managers About AI Vendor Data Handling, Survey Finds
- Nearly everyone in the survey likes what AI is doing in their security operations. The disagreement is over how much to worry about where the data goes. Rapid7’s poll of 500 security professionals finds a wide gap between CISOs and the managers who run the SOC day to day, along with a clear list of what those teams want to see from vendors using AI on their behalf.
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Consumers Add Recurring Payments Faster Than Overall Spending for Second Straight Year
- Subscription spending grew 7.7% in July, well ahead of overall spending, and Gen Z’s recurring payments are growing at four times last year’s rate, according to Bank of America’s internal payments data. Which generation actually spends the most on subscriptions, and which category is growing fastest across every age group, may not be what you expect.
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WORTH NOTING: How the changing demographics are going to impact healthcare … The Attorney General of New York issued a warning about student loan scams … People don’t like being honest and open with their doctors … Americans have grown more skeptical that a woman will be president in their lifetime … A simple game to see how good or bad you are at recalling colors … A quiz to help you determine if you are more optimistic or pessimistic … Restaurants are breaking a cardinal rule of dining and people aren’t even noticing it … A habit to help you get closer to your kids.
Top 10 Thursday, part I
Top 10 Thursday, part II
The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN’s cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN’s award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.
