One Shot to Connect: Building Trust
https://vimeo.com/1216081458 Trust is the cornerstone of effective collections. In this session, sponsored by CSS Impact, panelists from TSI, Teleperformance, and...
Collection Litigation Check-In: What Courts Are Doing and What’s Next
https://vimeo.com/1215731793 The webinar, sponsored by CSS Impact, highlighted how collection litigation is shifting under new judicial appointments, evolving compliance frameworks,...
42 Companies Seeking Collection Talent
During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs...
BBB and Google Reviews. How to get Positive Ones and Deal with The Bad Ones
https://vimeo.com/1215438854 he webinar on BBB and Google reviews highlighted how online feedback shapes consumer trust, regulatory scrutiny, and business growth...
What’s Actually Getting Companies Sued Right Now
https://vimeo.com/1215139864 In a recent webinar, legal experts highlighted the evolving risks driving lawsuits and regulatory actions against creditors and collectors....
Handling ID-Theft and Fraud Disputes When the Documentation Is Thin
https://vimeo.com/1214506372 The webinar, moderated by Dennis Barton of Barton Law Group, brought together compliance and legal experts to discuss the...
QA for an AI Workforce: Monitoring Bots, Setting Pass Standards, and Auditing External AI Agents
https://vimeo.com/1214221706 In the recent webinar, sponsored by CSS Impact, experts discussed how AI is moving from pilot projects into frontline...
One Consumer, Five Channels: Making Email, Text, and the Portal Work as One Journey
https://vimeo.com/1213839479 This webinar, sponsored by Dial Connection and Concepts2Code, explored how agencies can move from fragmented multi-channel outreach to true...
40 Companies Seeking Collection Talent
During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs...
AI on the Phone: The Voice (and Final) Frontier
https://vimeo.com/1213512265 The session, sponsored by TCN, explored how voice AI is reshaping phone-based customer interactions in collections, from inbound IVRs...
