Where Companies are Spending Too Much Trying to Engage With Consumers
https://vimeo.com/1210134707 In a recent webinar hosted by AccountRecovery.net and sponsored by Five9, panelists from CCS Companies, CVE Companies, Paycor, and...
40 Companies Seeking Collection Talent
During this, The Great Resignation Era, I thought it would be helpful to start a regular posting of different jobs...
How to start with Agentic AI
https://vimeo.com/1209835023 Agentic AI is emerging as a transformative technology for collections and recovery, moving beyond traditional automation to systems that...
Reading the Consumer Right Now: Collecting When Household Budgets Are Short
https://vimeo.com/1209473298 In the webinar, the panel of experts discussed how rising costs and shifting consumer priorities are reshaping debt collection...
Answering Questions about NYC’s Debt Collection Rule
https://vimeo.com/1208708219 The webinar, sponsored by CSS Impact, brought together leading compliance and legal experts to address the complexities of New...
Collecting Through Bankruptcy: Discharge Reporting and Metro 2 Done Right
https://vimeo.com/1208386799 The webinar tackled the operational and compliance complexities of handling accounts once bankruptcy enters the picture. Panelists emphasized that...
Recognizing and Handling Consumer-Side AI Agents on Your Calls
https://vimeo.com/1208066009 The panel discussed the rapid rise of consumer-side AI agents in debt collection interactions, highlighting how these tools are...
Using Speech Analytics to Build Training and KPIs
https://vimeo.com/1207688351 The webinar highlighted how speech analytics is reshaping training and performance measurement in collections. Instead of relying on a...
Getting Past “I’ll Just Do It Manually”: Driving AI Adoption Inside Your Operation
https://vimeo.com/1206719208 The session, sponsored by CSS Impact, tackled one of the biggest barriers to AI adoption in collections: culture. While...
Stop Reading Reports. Start Asking Questions
https://vimeo.com/1206101053 The webinar, sponsored by CSS Impact, urged industry professionals to rethink their reliance on static reports and instead cultivate...
