Technology

Bank of America’s virtual assistant, Erica, is now used by 42 million consumers, 40,000 business customers and 95% of the...

A newly published study suggests that artificial intelligence can outperform humans at building emotional closeness during text-based conversations, but only...

Lloyds Banking Group has unveiled one of the most ambitious workforce AI initiatives in financial services, announcing plans to make...

KPMG’s newly released Global Tech Report 2026 paints a clear picture of where organizations stand on artificial intelligence and advanced...

Payment system disruptions are quietly draining billions of dollars from U.S. businesses each year, and the implications extend well beyond...

Big Tech has fundamentally transformed how consumers pay, move, and access money, from peer-to-peer apps and real-time bank transfers to...

Agentic artificial intelligence may soon be making payments, booking purchases, and managing bills on behalf of consumers, and the Consumer...

AI chatbots are quickly becoming a frontline channel for consumer-facing financial services, but new research suggests the technology may be...

In the chaotic world of large language model optimization, engineers have spent years piling on complexity in hopes of getting...

Artificial intelligence is no longer experimental in healthcare revenue cycle management, according to a recently released industry report, but fragmented...