Technology

As debt collectors explore using AI to engage consumers, emotional intelligence, not just automation, is becoming the next competitive battleground....

Artificial intelligence is no longer a futuristic concept in healthcare payments. It’s now a strategic necessity. More than 80% of...

Consumers and small businesses overwhelmingly say fintech delivers better financial tools and experiences than traditional banks, according to a new...

The terms AI agents and agentic AI are often used interchangeably, but for technology leaders in the credit and collection...

A growing number of leading finance organizations are pulling ahead of their peers by leveraging generative artificial intelligence to reshape...

A new global report reveals the digital divide complicating healthcare’s tech evolution. SOTI’s newly released report — “Healthcare’s Digital Dilemma:...

Congress and regulators are eyeing both the promise and the pitfalls of artificial intelligence, with a new Government Accountability Office...

EDITOR’S NOTE: The following article was written and submitted by the team at Prodigal In early delinquency, cure rates are...

A peer‑reviewed study out of the University of Geneva and the University of Bern found that six large‑language‑model systems, including...

A collection agency is facing lawsuits, lost contracts, and more after being the victim of a data breach last year...